LeapPad Ultra stuck on LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad Ultra while simultaneously holding down the Right D-Pad and Home buttons. 4. As you power up the LeapPad Ultra while holding do…
LeapFrog Connect prompts you to install the Adobe® Flash Player, but you already have it.
There are multiple versions of Adobe® Flash Player. One version is for Internet Explorer only, other versions are for other browsers (Firefox®, Chrome®, Safari®, etc.). The LeapFrog Connect application uses the "FireFox-NPAPI" version. To install the required version of Flash: On Windows machines, close the Lea…
Can I download an app to more than one device?
Yes, learning apps purchased in the App Center can be saved to five (5) LeapFrog compatible devices (LeapPad1, LeapPad2, LeapPad3, LeapPad Ultra, LeapPad Platinum, LeapFrog Epic, LeapsterGS, or Leapster Explorer) at a time as long as all five devices share a common parent account email address. Note: not all apps in…
Can't save name to Scout/Violet
Note: This FAQ refers to the original My Pal Scout/Violet that used a USB cord (rather than an audio jack) to connect to a computer. If your computer monitor resolution is set to 1024 X 768 or higher, the page should automatically resize if you close and then reopen the LeapFrog Connect application. If this doesn't…
My cartridge isn't showing up on the home screen.
Make sure you are on the home screen, and you can see other icons. 1. Remove the cartridge and re-insert firmly. 2. If the cart still doesn’t show up, the contacts may be dirty. Clean the metal contacts with an eraser. 3. Blow into cartridge to remove dust or debris 4. Blow into cartridge slot on the LeapPad to r…
How do I remove files from my Leapster Explorer?
The files on your Leapster Explorer handheld can be managed using the On My Leapster Explorer page of the LeapFrog Connect application. To manage the files on your Leapster Explorer handheld: 1. Turn on your handheld and connect it to your computer with the USB cable.2. Launch the LeapFrog Connect application. On th…
Register a LeapPad1, LeapPad2, Leapster Explorer or LeapsterGS to a LeapFrog parent account?
To buy digital learning apps for your toy, you first need to register it to a LeapFrog parent account. If you haven't installed LeapFrog Connect , follow these steps: 1) Click here to download and install LeapFrog Connect 2) After LeapFrog Connect has installed, follow the directions to connect your toy to …
Why did all of the apps I purchased disappear?
Apps that are redeemed or purchased are linked to the Parent Account that made the purchase. You need to make sure of two things: 1. That you signed in using the Parent account that purchased the app you want to download. 2. That the handheld you are using is linked to the correct Parent Account. When you connect …
Register a LeapPad, Leapster Exlorer, or LeapReader to a LeapFrog parent account?
To buy digital learning apps for your toy, you first need to register it to a LeapFrog parent account. If you haven't installed LeapFrog Connect , follow these steps: 1) Click here to download and install LeapFrog Connect for your device. 2) After LeapFrog Connect has installed, follow the directions to …
My Leapster Explorer or LeapPad game crashed, will my progress be saved?
Your child's most recent progress is probably not saved. To prevent future game crashes, connect the Leapster Explorer handheld to the computer and launch the LeapFrog Connect Application to download the latest updates.
