Tag Reader error 13, 14, 15, 24 and/or 33
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. These messages indicate a serious error occurred on the Tag Reader. We have a special utility program that may be able to correct the error in certain cases. If running the be…
How do I charge the batteries in my LeapPods Max?
When you use the LeapPods Max™ for the first time, move the On/Off Switch to the On position. When powered on, the Indicator Light will turn green. Battery Charging Note: Adult operation required. The LeapPods Max™ cannot be used while charging, even if power is turned on. When the battery is low, the Indi…
How do I factory reset my LeapPad tablet?
*For instructions on factory resetting your LeapPad Academy or Epic tablet, please see the following link: To factory reset your LeapPad Ultimate, LeapPad Platinum, LeapPad Ultra, LeapPad3, LeapPad2, LeapPad1, or LeapPad Junior: * Download and install the LeapFrog Connect Application on your computer. * O…
LeapFrog Epic tablet not connecting to Wi-Fi
If your connection to a Wi-Fi router fails, you will see an exclamation point next to the router name in your Wi-Fi settings. Beneath the router name you will see "Saved, secured with ....". This means the tablet has saved the password you entered, even if that password is incorrect. By far the most common re…
How do I remove apps to free up space on the LeapPad Platinum?
To manage space using Wi-Fi Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad Platinum "Welcome" screen, tap the icon of parents with a child. 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mo…
LeapPad Platinum or LeapPad Ultimate freezing or not booting past LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad while simultaneously holding down the Right D-Pad and Home buttons. As you power up the LeapPad while holding down these buttons, it…
LeapFrog Connect indicating memory is full on LeapPad
While syncing to the LeapFrog Connect application, if you receive a message the sync cannot complete because the memory is full on the LeapPad, you should be able to remove apps to free up space. If you are experiencing difficulty freeing up space, please try the following: 1. Go to the "On This LeapPad" tab in Lea…
LeapPad not recognized by Windows computer
Make sure no other devices are connected to USB ports on the computer (except keyboard or mouse), then reinstall the driver with these steps: 1. Close the LeapFrog Connect Application. 2. Quit the monitor: a. Press Ctl-Alt-Del on your keyboard b. Select Task Manager c. Select Processes d. select Monitor.exe…
LeapsterGS Explorer not recognized by Windows computer
Make sure no other devices are connected to USB ports on the computer (except keyboard or mouse), then reinstall the driver with these steps: 1. Close the LeapFrog Connect Application. 2. Quit the monitor: a. Press Ctl-Alt-Del on your keyboard b. Select Task Manager c. Select Processes d. select Monitor.exe…
Tag Junior/LeapReader Junior not recognized - Updating the Driver - Windows 7, 8, 10 or Vista
Make sure the LeapFrog Connect software plug-in for Tag Junior or LeapReader Junior is installed on your computer. You may find the free download at . With the Tag Junior or LeapReader Junior turned off, plug the Tag Junior/LeapReader Junior in to a USB port on the back of your computer. Does it automatically p…
