You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

LeapPad Platinum or LeapPad Ultimate freezing or not booting past LeapFrog logo screen

1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from

2. Launch the LeapFrog Connect application on your computer.

3. Power on the LeapPad while simultaneously holding down the Right D-Pad and Home buttons. As you power up the LeapPad while holding down these buttons, it should boot to a "connection needed" screen:

4. Once the "connection needed" screen appears, release the buttons you've been holding down.

5. Using the USB cord that came included with the LeapPad, plug the LeapPad into the computer.

6. The LeapFrog Connect application will detect and correct any missing or corrupted files on the LeapPad. Once the sync completes, click the eject button on LeapFrog Connect and disconnect the LeapPad. 

  • 28
  • 21-Aug-2017