I cannot find the LeapFrog Connect software for my device.
For My Own Story Time Pad, My Own Leaptop, Crammer, Didj, Leapster2: Effective April 1, 2018, the LeapFrog Connect software for this device has been discontinued and is no longer available. The device itself will continue to operate as normal with the last content that was loaded. Currently, LeapFrog has no plans to…
Do I need to connect My Own Leaptop to the computer to use it?
Please Note: There are two versions of the My Own Leaptop. The original version connected to your computer via USB cable for customization. The product and software for this version has been discontinued in 2018 and is no longer supported. The 2013 version of My Own LeapTop does not connect to the computer. …
Leapster2 profile not being recognized
Note: The Leapster2 was last sold in 2012 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. 1) Make sure you have downloaded to your computer the LeapFrog Connect application for Leapster2. If you own another LeapFrog device that uses the LeapFrog Connect application (Ta…
Can I play LeapFrog Academy™ without an Internet connection?
Q: Can I play LeapFrog Academy™ without an Internet connection? A: Yes, you can play a selection of games and books while your device is offline. To play while offline, first make sure that your child has selected at least one game or book as a “favorite.” To make something a favorite… · Make sure your de…
LeapPad3 only shows blue dots at the bottom of screen
If the LeapPad3 boots up to a screen that looks like this: These steps should correct the issue: 1. Launch the LeapFrog Connect application on your computer (If LeapFrog Connect for LeapPad is not installed on your computer, it may downloaded at ). 2. Put the LeapPad into "connection needed" mode by simultaneo…
Error message "DRM check failed, please connect to internet"
If a video app on the LeapFrog Epic tablet displays the message: this error can be resolved with the below steps. 1. Power on the LeapFrog Epic tablet 2. Verify you have a Wi-Fi connection 3. Launch the video app that displayed this error message. 4. The app may consist of several video episodes. Th…
My cartridge isn't showing up on the home screen.
Make sure you are on the home screen, and you can see other icons. 1. Remove the cartridge and re-insert firmly. 2. If the cart still doesn’t show up, the contacts may be dirty. Clean the metal contacts with an eraser. 3. Blow into cartridge to remove dust or debris 4. Blow into cartridge slot on the LeapPad to r…
How do I get software for my Leapster Explorer camera?
Make sure you have installed the Leapster Explorer software for the LeapFrog Connect Application. (The LeapFrog Connect Application for Leapster Explorer is different from the Connect Application for other LeapFrog products.) You will need to download and install the Connect software for Leapster Explorer from leap…
LeapFrog Connect crashing after updating to Mac 10.7 Lion
A system that has been updated to 10.7 or a new system that used the transfer feature to move files from an old Mac may have plug ins installed that no longer work under 10.7. This can cause issues for the LeapFrog Connect Application. One such plug-in that has caused many users to experience problems is Move-Media-P…
My wifi connection keeps dropping. What do I do?
1. Move closer to the wifi router. If you are using the LeapPad near the edge of the network's wireless signal range, the signal may not be stable. 2. Verify your wireless network's bandwidth is not overloaded by other devices downloading large files or streaming video. Routers can become overloaded with too much …
