Make sure you have installed the Leapster Explorer software for the LeapFrog Connect Application. (The LeapFrog Connect Application for Leapster Explorer is different from the Connect Application for other LeapFrog products.) You will need to download and install the Connect software for Leapster Explorer from leapfrog.com/connect or from the CD-ROM included with your handheld.
Turn on your Leapster Explorer handheld and connect it to the computer with the included USB cable (make sure your computer is connected to the Internet). Click on the LEAPFROG Connect icon on your computer desktop to open the application. Wait for Leapster Explorer updates to finish downloading (the message center will indicate when finished). Then wait while files are saved to your handheld. You can check the On My Leapster Explorer tab to ensure the Camera and Video Recorder software is in your library. If it’s not there, try disconnecting the handheld, turning it off and on again, then reconnect the handheld to the computer.
You can also download the camera software by opening the LeapFrog Connect Application and clicking on the “Camera” tab. Then, click on the “Setup” button to download the camera and video recorder software.