Error message "DRM check failed, please connect to internet"

If a video app on the LeapFrog Epic tablet displays the message:

this error can be resolved with the below steps.

1. Power on the LeapFrog Epic tablet

2. Verify you have a Wi-Fi connection

3. Launch the video app that displayed this error message.

4. The app may consist of several video episodes.  The error will be resolved by playing any one video episode in the app for at least 30 seconds while connected to Wi-Fi:


5. 
  If you have received the DRM error on multiple video apps, launch each video app and play one video from each app for at least 30 seconds while connected to Wi-Fi.  Video apps can be identified by the purple colored ring around the app icon:

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  • 27-Jun-2016
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