To factory reset your LeapPad Academy or Epic tablet (you do not need the Parent Lock Code):

• Start with the LeapPad Academy tablet powered off.
• Hold the power button and the volume up button at the same time until you see a LeapFrog System Recovery Screen
• Using the volume buttons, please select the “wipe data/factory reset" using the power button to continue.

Warning: Resetting your device will delete all of the data on your LeapPad Academy or Epic tablet including photos, videos, and game progress.  Please check the steps here, https://leapfrog.happyfox.com/kb/article/65-3134/ on how to transfer the files from your LeapPad Academy tablet to your computer.