How do I connect my LeapPad1 or LeapPad2 to the computer?
You should allow up to 30 minutes for the setup process the first time you connect. (don’t worry…you can do other stuff while files are downloading). 1. Begin by installing LeapFrog Connect for LeapPad using the CD that came in the box or download it from leapfrog.com/connect. 2. If you haven’t already, insert batt…
How do I get software for my Leapster Explorer camera?
Make sure you have installed the Leapster Explorer software for the LeapFrog Connect Application. (The LeapFrog Connect Application for Leapster Explorer is different from the Connect Application for other LeapFrog products.) You will need to download and install the Connect software for Leapster Explorer from leap…
How do I install audio files on my LeapStart?
When you purchase a book for the LeapStart, you will need to load the companion audio file for that book onto the LeapStart player. To do this: 1. On your PC or Mac, download and install the LeapFrog Connect application for LeapStart from 2. Launch the LeapFrog Connect application on your computer. 3. Tou…
Why do I see an “AutoPlay” window when I connect LeapStory to my Windows computer? Should I open the folder?
LeapStory is recognized by your Windows computer as an attached drive. If you see the “AutoPlay” window, you do not need to open the folder. When you eject your LeapStory using the “Eject” button in the LeapStory application, the AutoPlay window will disappear. Important : Do not add, delete or edit files in the L…
Leapster Explorer “Stop! Connect Now” Message
This screen will disappear once your handheld has been connected to the computer with the USB cable and it has been recognized by the LeapFrog Connect application. You can tell if your handheld has been recognized by LeapFrog Connect because the screen on the Leapster Explorer showing the handheld connected to the…
Didj screen says "Download In Progress, Do Not Disconnect"
Note: The Didj was last sold in 2010 and is no longer supported. The LeapFrog Connect software for this product is offered as-is Q: My Didj has been connected to my computer for a long time but it still says on the screen "Download In Progress, Do Not Disconnect". A: Once you connect your Didj handheld to your …
Connecting Leapster Explorer or LeapPad to more than 1 computer?
Yes, you can download the LeapFrog Connect application and connect your Leapster Explorer or LeapPad handheld to more than one computer. Please be aware : that in order to access your child's Leaplets, rewards, and Learning Path info, you will need to sign in using the same LeapFrog Parent Account on each computer.…
Why do I see a disk drive named “NO NAME” when I connect my LeapStory to my Mac computer? Should I open the drive?
LeapStory is recognized by your Mac computer as an attached drive. If you see the “NO NAME” disc drive, you do not need to open it. When you eject your LeapStory using the “Eject” button in the LeapStory application, the drive will disappear. Important : Do not add, delete or edit files in the drive displayed by Mac…
My Pal Scout/Violet not recognized by Windows computer
Note: This answer refers to the original version of My Pal Scout/Violet that uses a USB cord to connect to the computer, not the current version that connects using an audio jack. My Pal Scout/Violet uses the Windows USB Mass Storage Driver. Please follow the steps below to reinstall the USB Mass Storage Driver on…
Blank screen on LeapPad Ultra
Note: The below troubleshooting will address a situation where the LeapPad screens shows the LeapFrog logo when powered on, then the screen goes blank with the LeapPad still powered on. 1. If you haven't already done so, download the LeapFrog Connect application for LeapPad to your PC or Mac from 2. Launch th…
