Computer shuts down when Leapster2 attached
Note: The Leapster2 was last sold in 2012 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. If you are running Windows XP, this problem can be resolved by downloading Windows XP Service Pack 3 from the Microsoft website. This download can be accessed here: If this doesn'…
Video downloads will not play on the LeapPad
Please try the below steps which will re-download the LeapPad video player: 1. Launch the LeapFrog Connect application and connect the LeapPad 2. Go to the "On This LeapPad" screen in LeapFrog Connect, uncheck the box next to each app, and click "Save Changes" 3. When the sync is complete, disconnect the LeapPad a…
LeapPad Platinum or LeapPad Ultimate freezing or not booting past LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad while simultaneously holding down the Right D-Pad and Home buttons. As you power up the LeapPad while holding down these buttons, it…
I can’t buy Expansion Packs or Apps in the LeapFrog App Center. I get the error that says “Oops! No products linked to this account..”
To purchase Apps or Expansion Packs from the LeapFrog App Center, please register the product by connecting the device to your computer using the LeapFrog Connect application and creating a LeapFrog Parent Account. Once the device is registered to your LeapFrog Parent Account, you may successfully purchase apps. Fo…
LeapFrog Connect prompts you to install the Adobe® Flash Player, but you already have it.
There are multiple versions of Adobe® Flash Player. One version is for Internet Explorer only, other versions are for other browsers (Firefox®, Chrome®, Safari®, etc.). The LeapFrog Connect application uses the "FireFox-NPAPI" version. To install the required version of Flash: On Windows machines, close the Lea…
I would like to completely reset ALL of my child's progress in LeapFrog Academy™. Is this possible?
Q: I would like to completely reset ALL of my child's progress in LeapFrog Academy™. Is this possible? A: If you would like to completely reset your child's progress in LeapFrog Academy™, perform the following steps. NOTE: This will COMPLETELY RESET all learning progress and rewards for that child's profile. * …
LeapFrog Connect crashing on Mac
This is likely due to an incompatibly between the internal web browser used by LeapFrog Connect and one of your installed Internet Plug-ins. We have seen this issue with SpeedDownload and earlier versions of Silverlight and iGetter. To resolve this issue: 1. Update any third party plugins to their latest version.…
What is the Parent Dashboard in LeapFrog Academy™ and how do I use it?
Q: What is the Parent Dashboard and how do I use it? A: The Parent Dashboard is an up-to-date view of your child's learning progress in LeapFrog Academy™. To view the Parent Dashboard, select the Parents button in the top-right corner of LeapFrog Academy™. Select Parent Dashboard and enter your LeapFrog …
What is the Parent Dashboard in LeapFrog Academy™ and how do I use it?
Q: What is the Parent Dashboard and how do I use it? A: The Parent Dashboard is an up-to-date view of your child's learning progress in LeapFrog Academy™. To view the Parent Dashboard, select the "Parents" button in the top-right corner of LeapFrog Academy™. Select "Parent Dashboard" and enter your LeapFrog Acade…
I would like to completely reset ALL of my child's progress in LeapFrog Academy™. Is this possible?
Q: I would like to completely reset ALL of my child's progress in LeapFrog Academy™. Is this possible? A: If you would like to completely reset your child's progress in LeapFrog Academy™, perform the following steps. NOTE: This will COMPLETELY RESET all learning progress and rewards for that child's profile. …
