Note: The Leapster2 was last sold in 2012 and is no longer supported. The LeapFrog Connect software for this product is offered as-is.
If you are running Windows XP, this problem can be resolved by downloading Windows XP Service Pack 3 from the Microsoft website. This download can be accessed here:http://www.microsoft.com/windows/products/windowsxp/sp3/default.mspx
If this doesn't work, or if you already have XP Service Pack 3, there is a Microsoft Hotfix for this issue.
Request the Hotfix from Microsoft here: http://support.microsoft.com/kb/913318/en-us
If you are still experiencing difficulty:
IF YOU ARE RUNNING VISTA