Computer shuts down when Leapster2 attached

Note: The Leapster2 was last sold in 2012 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. 

If you are running Windows XP, this problem can be resolved by downloading Windows XP Service Pack 3 from the Microsoft website.  This download can be accessed here:http://www.microsoft.com/windows/products/windowsxp/sp3/default.mspx

If this doesn't work, or if you already have XP Service Pack 3, there is a Microsoft Hotfix for this issue. 

Request the Hotfix from Microsoft here: http://support.microsoft.com/kb/913318/en-us

• After clicking this link, click the link on the top left of the page that says "View and request hotfix downloads"
• Check the box for Hotfix File name Fix172242
• Enter your email address and the verification code.
• Microsoft will email a link with an executable file for this Hotfix.  Click the link and save it to your Desktop.
• Double click the icon the Hotfix installs on your desktop and follow the steps for installation.

If you are still experiencing difficulty:

• Begin with the LeapFrog Connect application closed
• Click the Windows Start button, select "Run" and go to C:\Documents and Settings\All Users\Application Data\Leapfrog\LeapFrog Connect
• At this location you should see a file named UPCApp
• Click on this file to open it.  You should see a few lines of code that look something like:
• • [Window]
  • LeapFrogConnectPos=@Point(0 0)
  • LeapFrogConnectSize=@Size(1023 736)
  • LeapFrogConnectMonitor=0

  o Add the following 2 lines:

  • [UPCShell]
  • MountAtDriveLetter=1
• Save the file and close it, and then launch LeapFrog Connect, connect the device and turn it on.

IF YOU ARE RUNNING VISTA

• Begin with the LeapFrog Connect application closed
• Click the Windows Start button and enter into the Search box c:\ProgramData\Leapfrog\Leapfrog Connect\  
• At this location you should see a file called UpcApp
• Click on this file to open it.  You should see a few lines of code that look something like:
• • [Window]
  • LeapFrogConnectPos=@Point(-28 -30)
  • LeapFrogConnectSize=@Size(1023 736)

  Add the following 2 lines:

  • [UPCShell]
  • MountAtDriveLetter=1
• Save the file and close it, and then launch LeapFrog Connect, connect the Device and turn it on.