Nov 17, 2023
9897
This is likely due to an incompatibly between the internal web browser used by LeapFrog Connect and one of your installed Internet Plug-ins.
We have seen this issue with SpeedDownload and earlier versions of Silverlight and iGetter.
To resolve this issue:
1. Update any third party plugins to their latest version.
2. Open Safari
3. From the Help Menu, select Installed plug-ins
4. Go to the vendor page for the third-party plug-in and check for an update.
5. Once the plug-ins have been updated, launch the application
6. If after updating your plug-ins, the LeapFrog Connect application still does not launch, you will need to temporarily move your Internet plug-ins from their default directory in order to use the LeapFrog Connect application.
7. Open a Finder window and go to Library/Internet Plug-Ins and /Users/[your user name]/Library/Internet Plug-Ins
8. Move everything in the folders above (except for the Flash Player files) into a temporary location (like a folder on your desktop)
9. Launch the LeapFrog Connect application.