You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

LeapFrog Connect keeps telling me to uninstall and reinstall the application.

For PC:

To uninstall the LeapFrog Connect Application from a Windows® operating system, follow these steps:
1. Close all programs.
2. Unplug any LeapFrog® toys that are attached via USB to your computer.
3. Click Start and then point to Programs.
4. Point to LeapFrog Connect and then click Uninstall LeapFrog Connect.
5. Follow the prompts to complete the process.

6. Click Continue in the last screen.

7. You will see the following dialog box once the uninstall process is complete. Click OK to close the dialog box.

8. Restart your computer.

For Mac:

To uninstall the LeapFrog Connect Application from a Mac® operating system, follow these steps:
1. Drag the LeapFrog Connect Application from the Applications folder to the Trash.
2. Drag the following file to the Trash: /Library/Application Support/LeapFrog/LeapFrog Connect/InstalledComponents.xml
3. Open the Activity Monitor application, which is located in the following folder: /Applications/Utilities/Activity Monitor 2
4. In the Activity Monitor application, find the Process Name Monitor. Highlight Monitor and then click the Quit Process icon in the upper left corner of the application.
5. Empty the Trash.

After you have uninstalled the LeapFrog Connect Application, install it again with the CD that came with your toy or by going to and clicking the LeapFrog Connect link to download the installer.

  • 173
  • 27-Jul-2016