Guidelines for firmware update
To check the firmware version on your LeapPad Ultra: 1. Power on the LeapPad Ultra. 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child. 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. This will bring you to the Parent Set…
My cartridge isn't showing up on the home screen.
Make sure you are on the home screen, and you can see other icons. 1. Remove the cartridge and re-insert firmly. 2. If the cart still doesn’t show up, the contacts may be dirty. Clean the metal contacts with an eraser. 3. Blow into cartridge to remove dust or debris 4. Blow into cartridge slot on the LeapPad to r…
How can I sync MP3 music files to my LeapPad?
How do I add my own music files to the LeapPad1, LeapPad2 or LeapPad3? You can install your own personal music files using the MP3 player learning app that can be purchased and downloaded from the LeapFrog App Center. 1. To add your own MP3 files, purchase the MP3 player application from the App Center and wait…
Videos in LeapSearch play in small screen size
If LeapSearch videos are playing in a small window, your LeapPad Ultra may not have the most up-to-date firmware version. To check the firmware version on your LeapPad Ultra: 1. Power on the LeapPad Ultra. 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child. 3. You will be prompt…
Connecting Leapster Explorer or LeapPad to more than 1 computer?
Yes, you can download the LeapFrog Connect application and connect your Leapster Explorer or LeapPad handheld to more than one computer. Please be aware : that in order to access your child's Leaplets, rewards, and Learning Path info, you will need to sign in using the same LeapFrog Parent Account on each computer.…
Sharing LeapReader content on other devices
Some of the LeapReader digital content will play on your LeapFrog tablet or gaming device (and vice versa), but not all. (Note that for content that is compatible with multiple LeapFrog devices, you can use it on up to five LeapFrog devices that share a common parent account.) - Music (with a file size below 32M…
Adding a Removed App Back on LeapPad Ultra
If you are connecting the LeapPad Ultra to the computer via LeapFrog Connect: 1. Launch the LeapFrog Connect application 2. Power on and connect the LeapPad 3. Sign in to your LeapFrog parent account 4. Go to the "On This LeapPad" tab in LeapFrog Connect 5. You should see all your available apps here 6. Che…
I have an App Center Download Card. Where can I use it?
Your App Center Card is the ticket to downloading new and exciting eBooks, videos, apps and more in the LeapFrog App Center. To redeem a code in the LeapFrog App Center, click the “Redeem Now” button if accessing the App Center via our website or LeapFrog Connect, or tap the “Redeem Code” option if accessing the App…
I got a message saying I wasn’t authorized to install a Learning app. Why?
The rights to install a learning app are saved with the LeapFrog Parent Account that purchased the app. Make sure the LeapFrog Parent Account associated with your handheld is the same parent account that purchased the app. To change the LeapFrog Parent Account associated with your handheld: 1. Click the "Parent …
LeapBand only displays the watch face with a monkey character
If your LeapBand only displays the watch face with a monkey, the LeapBand is in Quiet Time. If there is a muted speaker icon on the top left of the screen, this means Quiet Time was set on the LeapBand. Quiet Time set on the LeapBand may be unlocked by holding down the left navigation arrow for five seconds. …
