Is the LeapStart system compatible with any other LeapFrog systems?
No. While the two versions of LeapStart Player (green color with blue accents and blue color with green accents) are fully compatible with each other, the LeapStart system is not compatible with any former LeapFrog platforms.
Why did my Apps disappear after the mandatory update?
1. Launch the LeapFrog Connect application, power on your handheld, and connect to the computer with the USB cable. 2. From the LeapFrog Connect home page, choose a player name on the Leapster Explorer, LeapsterGS, LeapPad, or LeapPad2 that has the missing app. 3. Click the On This LeapPad /Leapster Explorer tab in…
My Own Story Time Pad is connected to my computer and turned on, but LeapFrog Connect doesn't show it as connected. Why?
Your toy may have been ejected by LeapFrog Connect. Make sure it is connected using the included USB cable, then turn the toy off and on again.
Error 4 in message in Mac install (DATABASE_CORRUPT_INSTALLATION)
Why am I getting this error message when attempting to install LeapFrog Connect on my Mac:
Can I use the LeapFrog Connect application to register LeapPad3 or LeapPad Platinum and download my starter app?
No. For LeapPad3 or LeapPad Platinum, initial registration and the starter app download are available by Wi-Fi only. Once you have completed product registration the LeapFrog Connect application may be used to purchase and sync additional apps, upload photos and videos taken with the LeapPad camera, and to sync…
Blank screen on LeapPad Ultra
Note: The below troubleshooting will address a situation where the LeapPad screens shows the LeapFrog logo when powered on, then the screen goes blank with the LeapPad still powered on. 1. If you haven't already done so, download the LeapFrog Connect application for LeapPad to your PC or Mac from 2. Launch th…
How do I transfer an app from one device to another?
Purchased apps can be installed on up to five (5) LeapFrog compatible devices at a time (LeapFrog Epic, LeapPad1, LeapPad2, LeapPad Ultra, LeapPad Platinum, Leapster Explorer, or LeapsterGS). Note, not all apps are compatible with all platforms. On Wi-Fi tablets, apps can be managed using the App Manager/Content m…
How can I contact LeapFrog Customer Service?
Hours: Monday - Friday: 7 AM - 4 PM Central Phone: 1-800-701-5327 (US and Canada) Email: [email protected] Web:
None of the retailers in my area carry the LeapFrog product that I am looking for. Can I purchase directly from you?
While we do not sell our products directly to consumers, please browse our collection of award-winning tablets, toys, books and games on leapfrog.com —then place your order with one of our retail partners online or shop in-store: Where to Buy
How do I add more sites to the LeapSearch browser on the LeapFrog Epic tablet?
By default, the LeapSearch web browser offers a kid-friendly web experience with kid-appropriate pieces of content including videos, images, games and web pages. If you wish, you may "whitelist" any number of additional websites so your child has access to these sites via the LeapSearch web browser. You may also r…
