How long does it take for a purchased app or video to download to my LeapTV console?
Game apps and videos for LeapTV can be purchased from the LeapFrog App Center, accessible by clicking the App Center tab at the top of this page. Provided your LeapTV console is powered on and has a Wi-Fi or Ethernet connection to the internet, your purchased content will begin downloading within 5 minutes of your p…
Why are apps I purchased not appearing in my order history?
LeapFrog transitioned platforms for our app sales in March of 2015. While this will have no impact on your ability to download and sync apps, it may affect how your order history is displayed. Apps purchased on the LeapFrog website or via Wi-Fi on the LeapPad3 App Center will be visible in the website Order History.…
How can I sync MP3 music files to my LeapPad?
How do I add my own music files to the LeapPad1, LeapPad2 or LeapPad3? You can install your own personal music files using the MP3 player learning app that can be purchased and downloaded from the LeapFrog App Center. 1. To add your own MP3 files, purchase the MP3 player application from the App Center and wait…
Adding a Removed App Back on LeapPad Ultra
If you are connecting the LeapPad Ultra to the computer via LeapFrog Connect: 1. Launch the LeapFrog Connect application 2. Power on and connect the LeapPad 3. Sign in to your LeapFrog parent account 4. Go to the "On This LeapPad" tab in LeapFrog Connect 5. You should see all your available apps here 6. Che…
How do I get my Imagicard download app?
Each Imagicard playing card deck includes one card with a digital download code. This code allows you to download to your LeapFrog Epic or LeapPad tablet* the digital game app that accompanies the playing cards. This card should be the top card in the Imagicard deck: Scratch off the protective silver covering to r…
Can I get a refund for my account balance?
We are not able to refund the balance that remains in your App Center account once you have loaded your App Center download card. If you cannot find an application that you would like to purchase with your remaining balance, you can purchase an application for a higher price and pay the difference using a c…
Can I download an app to more than one device?
Yes, learning apps purchased in the App Center can be saved to five (5) LeapFrog compatible devices (LeapPad1, LeapPad2, LeapPad3, LeapPad Ultra, LeapPad Platinum, LeapFrog Epic, LeapsterGS, or Leapster Explorer) at a time as long as all five devices share a common parent account email address. Note: not all apps in…
How do I get expansion content (i.e. Adventure Packs)?
* Go to leapfrog.com/connect , and download the Magic Adventures Globe version of LeapFrog Connect. * After installation, connect your globe to your computer via the supplied USB cable. * After it powers on and is successfully recognized in the LeapFrog Connect application, you can browse available expansion cont…
Can I use my credit card to add money to my account balance?
You can use your credit card to purchase apps in the App Center, but you cannot add money to your account balance. To add money to your account balance, you can purchase a LeapFrog App Center Download Card at a retail store that carries LeapFrog products.
My newly purchased apps aren't downloading to my LeapPad Academy or Epic tablet, what should I do?
If you have just purchased apps from the LeapFrog App Center for your LeapPad Academy or Epic tablet and they are not showing up on the device, power cycling the tablet and re-connecting to your Wi-Fi network will prompt the automatic download of your purchases. If you have purchased apps from the LeapFrog App Cente…
