Does the LeapPad Jr. have cartridge games?
The LeapPad Jr. does not accommodate cartridge games. To add more games, activities, and videos to the LeapPad Jr., you may visit the LeapFrog App Center by connecting the device to your computer using the LeapFrog Connect Application.
LeapReader has no audio or distorted sound
Turn the LeapReader off and then back on again. If the LeapReader is still not working correctly, connect the LeapReader to the computer; once the LeapFrog Connect application opens, you should get a prompt to update your device. Select "update now" to update your software.If the LeapReader is still not working correc…
LeapPad is not charging
If your LeapPad does not appear to charge when plugged into the wall adapter, you will first want to verify whether the issue is with the power adapter or the LeapPad. When plugged in and charging, the charging indicator light on the LeapPad should glow yellow/orange. On the LeapPad Platinum and LeapPad Ultra, th…
Why did my Apps disappear after the mandatory update?
1. Launch the LeapFrog Connect application, power on your handheld, and connect to the computer with the USB cable. 2. From the LeapFrog Connect home page, choose a player name on the Leapster Explorer, LeapsterGS, LeapPad, or LeapPad2 that has the missing app. 3. Click the On This LeapPad /Leapster Explorer tab in…
Where is the app I just purchased?
1. Launch the LeapFrog Connect application, power on your handheld, and connect to the computer with the USB cable. 2. From the LeapFrog Connect home page, select your device that has the missing app. 3. Click the On This LeapPad /Leapster Explorer tab in LeapFrog Connect. 4. Make sure that the box next to the m…
My Magic Adventures Globe is showing “Device Error” on the screen after I installed an Expansion Pack.
If the screen on your globe is showing a "Device Error" massage on the screen, please perform the following steps to reset your globe: 1. Remove all batteries from the Globe. 2. Open the LeapFrog Connect Application for the Magic Adventures Globe on your computer. 3. Using the included LeapFrog USB Cable,…
Imagicard Teenage Mutant Ninja Turtles- Helpful Hints
Q: What is the object of the game? A: The goal of the game is to help the Turtles stop Shredder and the Kraang from taking over New York city by collecting Mutagen canisters that the Kraang dropped around the city. Q: How do I scan a card? A: When you see the live feed video image on your screen, place the requeste…
LeapPad3 stuck on LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad3 while simultaneously holding down the Right D-Pad and Home buttons: 4. As you power up the LeapPad3 while holding down these b…
LeapFrog Connect not recognizing Leapster Explorer
LeapFrog Connect may be blocked by firewall software on your computer. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapster Explorer from the computer an…
LeapPad Ultra stuck on Firmware Update screen
Installation of a new firmware update should take no longer than a few minutes. If the LeapPad Ultra is still on this screen after 15 minutes, please try the following steps: 1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect applicatio…
