Turn the LeapReader off and then back on again. If the LeapReader is still not working correctly, connect the LeapReader to the computer; once the LeapFrog Connect application opens, you should get a prompt to update your device. Select "update now" to update your software.

 

If the LeapReader is still not working correctly, go into your LeapReader profile in LeapFrog Connect, then click on "Settings" (top right hand corner), then go to the LeapReader tab. Now click on "Repair". The device will now reset itself, update itself with the latest software, and reload any of your existing content onto the pen.