How does automatic leveling work in the LeapPad Ultra eBook apps?
When children play the reading games in the Ultra eBooks (indicated by the orange star button on certain pages), we assess their reading skills. Once a child has played enough (i.e. answered enough questions), we are able to make an assessment of their reading level. If they are not being challenged, we move them…
How can I sync MP3 music files to my LeapPad?
How do I add my own music files to the LeapPad1, LeapPad2 or LeapPad3? You can install your own personal music files using the MP3 player learning app that can be purchased and downloaded from the LeapFrog App Center. 1. To add your own MP3 files, purchase the MP3 player application from the App Center and wait…
How do I fix the date setting on the LeapPad Ultra?
The LeapPad Ultra syncs to GMT date and time the first time you connect to the internet via Wi-Fi. Depending on what time zone you are in and what time it was the first time you set up the LeapPad Ultra, the date may be off a day for several hours a day. This can be corrected with the following steps while conne…
Some LeapFrog Academy games don’t work on my iPad. I tap the screen, but the game doesn’t respond.
If your iPad is running iPad OS 13, LeapFrog Academy may be playing in the Safari browser. To fix this issue, make sure you are playing LeapFrog Academy in the iOS app. Please follow these instructions… * Log out of LeapFrog Academy * Go to Settings > Safari > Request Desktop Website * Change the “All Websites”…
LeapFrog Academy doesn’t play if I enable Restricted Websites on my iPhone or iPad.
On iOS 11 or earlier: * On your iPad or iPhone, force close LeapFrog Academy (see: for info on how to do this) * Open the iOS Settings app * Select “General” * Select “Restrictions” * If asked, enter your Restrictions Passcode * Under “Allowed Content,” select “Websites” * Select “Specific Websites Only”…
Video downloads will not play on the LeapPad
Please try the below steps which will re-download the LeapPad video player: 1. Launch the LeapFrog Connect application and connect the LeapPad 2. Go to the "On This LeapPad" screen in LeapFrog Connect, uncheck the box next to each app, and click "Save Changes" 3. When the sync is complete, disconnect the LeapPad a…
LeapStart not recognized by Mac OS 26
MacOS 26 * Device Not Recognized When Connecting * Applicable to: LeapStart, LeapMove, Magic Adventures Globe After installing LeapFrog Connect , if you are seeing an error such as "The disk you attached was not readable by this computer", please follow these instructions. Step 1 Unplug the LeapFrog device an…
How do I transfer files from my LeapPad Academy or Epic tablet to a computer?
Photos, music, and videos may be transferred back and forth between the LeapFrog Epic tablet and a computer. Note that apps cannot be transferred between the tablet and a computer. For Windows computers, this will be a plug and play experience. For Mac computers, you will need to download and install Google's …
How do I transfer files between my LeapFrog Epic tablet and a micro SD card?
Photos, music, and videos may be transferred back and forth between a micro SD card and the LeapFrog Epic tablet. Note that apps cannot be transferred to or from a micro SD card. You will need to use a computer to transfer data between the tablet and the SD card. For Windows computers, this will be a plug and pla…
How do I enable the open web browser on the LeapFrog Epic tablet?
The open web browser can be launched at any time from the Parent Settings menu. 1. Go to the Parent Settings menu by tapping the icon of a parent and child: 2. After entering your four digit Parent Lock code at the prompt, you will be brought to the Parent Settings menu. The open web browser may be launched from …
