Blank screen on LeapPad Ultra
Note: The below troubleshooting will address a situation where the LeapPad screens shows the LeapFrog logo when powered on, then the screen goes blank with the LeapPad still powered on. 1. If you haven't already done so, download the LeapFrog Connect application for LeapPad to your PC or Mac from 2. Launch th…
LeapReader not recognized by Windows computer
First, verify the LeapReader is fully charged as it will not be able to communicate with the LeapFrog Connect application when the battery is low. The LeapReader is fully charged if the charging indicator light located next to the USB port on the LeapReader glows green when the LeapReader is plugged into the computer…
How do I transfer files from my LeapPad Academy or Epic tablet to a computer?
Photos, music, and videos may be transferred back and forth between the LeapFrog Epic tablet and a computer. Note that apps cannot be transferred between the tablet and a computer. For Windows computers, this will be a plug and play experience. For Mac computers, you will need to download and install Google's …
Can I use my Chromebook to download and install the LeapFrog Connect?
At this time, the LeapFrog Connect software is not compatible with Chromebook. A computer running a compatible version of the Windows or Mac Operating Systems is required. Please refer to the link below for the system requirements for the LeapFrog Connect software:
My Pal Scout/Violet Smarty Paws doesn’t say “Yay I’m connected” on Step 3.
Please Note: This answer applies to the 2022 version of “My Pal Scout or Violet Smarty Paws” that has Star and Music symbols on the ears and comes with an audio cable in the battery compartment. Older versions include 2014 My Pal Scout or Violet (LeapFrog logo on ear and audio cable in the battery compartment) and …
My LeapStory is connected to my computer and powered on, but nothing happens. What should I do?
First make sure you install the LeapStory application found at leapfrog.com/connect . Windows: Open the file that is downloaded and it will install the LeapStory application. Mac: Open the file that is downloaded and drag the “LeapFrog LeapStory” app icon into the “Applications” folder. * When the application …
LeapPad Platinum or LeapPad Ultimate freezing or not booting past LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad while simultaneously holding down the Right D-Pad and Home buttons. As you power up the LeapPad while holding down these buttons, it…
Getting audio for Tag book purchased separately
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Step 1: To Download the audio file you must have the LeapFrog Connect Application for the Tag Reader installed. If you do not have the application Click Here. Step 2: Launch th…
Why does my Didj always say it needs a tune up?
Note: The Didj was last sold in 2010 and is no longer supported. The LeapFrog Connect software for this product is offered as-is The Didj should not require any more than an occasional tune up. If you see this message more often than once per month, this may indicate your intial sync to LeapFrog Connect did not c…
Why does Didj shut down when a cartridge is inserted?
Note: The Didj was last sold in 2010 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Game cartridges should be inserted when the Didj is powered off. It is correct functionality for your Didj to power off if a cartridge is inserted while the handheld is on. If you are …
