My LeapStory is connected to my computer and powered on, but nothing happens. What should I do?
First make sure you install the LeapStory application found at leapfrog.com/connect.
Windows: Open the file that is downloaded and it will install the LeapStory application.
Mac: Open the file that is downloaded and drag the “LeapFrog LeapStory” app icon into the “Applications” folder.
- When the application is installed, open the “LeapFrog LeapStory” application.
- Follow the instructions on the “Welcome to your LeapStory” screen to connect your device using the included USB cable. Turn the LeapStory power switch to “ON.”
- If your LeapStory is already connected and powered ON, but you still see the “Welcome to your LeapStory” screen, try sliding the power switch to OFF, then ON again.