My LeapStory doesn’t play all the included stories or songs correctly. What should I do?
First make sure you install the LeapStory application found at leapfrog.com/connect.
- On the “Welcome to your LeapStory” screen, follow the instructions to connect your device using the included USB Cable. Turn the LeapStory power switch to “ON.”
- When you see the Home screen, click “Settings” in the top-right corner of the application.
- Click the RESET DEVICE button.
- Wait for the reset process to fully complete. Eject your LeapStory using the “Eject” button in the top-left of the application.
- When your device has ejected completely, you will see the “Welcome to your LeapStory” screen.
- Disconnect the USB cable from your LeapStory and your device is ready to play.