On what devices can I access LeapFrog Academy™?
Q: On what devices can I access LeapFrog Academy™? A: LeapFrog Academy™ can be played on an iPad®, iPhone®, Amazon Fire®, most Android™ phones and tablets, LeapFrog Epic™ and Epic™ Academy Edition tablets, and Windows® or Apple® computers using a Wi-Fi connection. To play on an iPad® or iPhone®, download the…
What is the warranty on my LeapFrog toy?
For more information about our Warranty Policy, please see the following links: Limited Hardware Warranty: Two-Year Limited Kid-Proof Warranty for LeapPad™ Ultimate, LeapFrog Epic™ and LeapFrog Epic™ Academy tablets purchased after May 17th, 2017:
Can I download an app to more than one device?
Yes, learning apps purchased in the App Center can be saved to five (5) LeapFrog compatible devices (LeapPad1, LeapPad2, LeapPad3, LeapPad Ultra, LeapPad Platinum, LeapFrog Epic, LeapsterGS, or Leapster Explorer) at a time as long as all five devices share a common parent account email address. Note: not all apps in…
What internet content is available on the LeapPad Academy or Epic Tablet?
LeapFrog Epic offers 3 tiers of web access to ensure little ones have the best family friendly age appropriate web experience, while giving adults the flexibility of a fully customizable filtering system. * LeapSearch - By default, the LeapSearch web browser offers a kid-friendly web content experience with kid-a…
Message indicating I don't have a license to use this app
This message pop-up may appear on the LeapFrog Epic tablet: If you see this message, verify the app is not already installed on 5 other devices. Apps purchased on the LeapFrog App Center may be installed on up to 5 devices at a time. If the app is already installed on 5 other devices, remove it from one device a…
Why won't my LeapPad Academy or Epic tablet power on?
The LeapPad Academy or LeapFrog Epic tablet has a "sleep" mode and an "off" mode, it is also possible the battery charge is exhausted. When the tablet is powered down with a single touch of the power button it goes into "sleep" mode. When in "sleep" mode the tablet can be powered back up with a single touch. …
My LeapPad Academy or Epic tablet is not responding correctly, what should I do?
The vast majority of issues with the tablet (such as a freezing or unresponsive screen) can be resolved by fully shutting down, and then re-starting the tablet. A single touch to the power button puts the LeapFrog Epic tablet into sleep mode, it does not fully power the device down. To fully power cycle the tab…
How do I get my Imagicard download app?
Each Imagicard playing card deck includes one card with a digital download code. This code allows you to download to your LeapFrog Epic or LeapPad tablet* the digital game app that accompanies the playing cards. This card should be the top card in the Imagicard deck: Scratch off the protective silver covering to r…
How do I transfer an app from one device to another?
Purchased apps can be installed on up to five (5) LeapFrog compatible devices at a time (LeapFrog Epic, LeapPad1, LeapPad2, LeapPad Ultra, LeapPad Platinum, Leapster Explorer, or LeapsterGS). Note, not all apps are compatible with all platforms. On Wi-Fi tablets, apps can be managed using the App Manager/Content m…
What is LeapSearch?
LeapSearch is a kid-friendly web browser, for LeapFrog Wi-Fi-enabled LeapPad devices and LeapFrog Epic & LeapPad Academy Tablets, that provides access to safe web and video content that has been curated just for kids.
