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My LeapFrog Epic tablet is not responding correctly, what should I do?

The vast majority of issues with the tablet (such as a freezing or unresponsive screen) can be resolved by fully shutting down, and then re-starting the tablet.

A single touch to the power button puts the LeapFrog Epic tablet into sleep mode, it does not fully power the device down.

To fully power cycle the tablet:

1. Press and hold the Power button for 2 to 3 seconds

2. Choose "Power off"

3. Confirm by selecting "OK"

4. After the device has powered off, hold the power button for 3-5 seconds to power it back on

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  • 11-Jan-2016