LeapReader has no audio or distorted sound
Turn the LeapReader off and then back on again. If the LeapReader is still not working correctly, connect the LeapReader to the computer; once the LeapFrog Connect application opens, you should get a prompt to update your device. Select "update now" to update your software.If the LeapReader is still not working correc…
My Pal Scout/Violet not recognized by Windows computer
Note: This answer refers to the original version of My Pal Scout/Violet that uses a USB cord to connect to the computer, not the current version that connects using an audio jack. My Pal Scout/Violet uses the Windows USB Mass Storage Driver. Please follow the steps below to reinstall the USB Mass Storage Driver on…
Lights flashing on LeapReader
Please connect your LeapReader to the computer with a USB cord; a system update prompt should pop up once the LeapFrog Connect application opens. Select "update now" to update the LeapReader with new software. If you do not see an "update now" prompt, click the "Settings" link on the top right of the page in LeapFro…
Downloading audio for purchased LeapReader books
Download the LeapFrog Connect Application for LeapReader at leapfrog.com/connect; it will walk you through the setup process for your LeapReader, including downloading additional Companion Audio for your device. You can also touch an inside page of your books with your LeapReader and then connect the device to the co…
LeapPad1, LeapPad2 or Leapster Explorer not recognized by my computer
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your LeapPad from the computer and turn it off. 2) Sim…
Magic Adventures Binoculars - No Video or Audio
If your Magic Adventures Binoculars screen does not show video or the device will not play sound, please check the following: * Ensure that you have new high-quality batteries installed (Requires 4 new AA batteries). * Power cycle the device by holding down the power button for more than 10 seconds. * Remove al…
Do your products contain lead, BPA, latex, phthalates, and/or flame-retardants?
All paints and substrates in VTech Kids/LeapFrog products can comply with Federal phthalates regulated requirements. All VTech Kids/LeapFrog products are strictly controlled with phthalates in concentrations less than 500ppm (0.05%), a much lower level than stipulated by the above-mentioned regulations. The lead cont…
What internet content is available on the LeapPad Academy or Epic Tablet?
LeapFrog Epic offers 3 tiers of web access to ensure little ones have the best family friendly age appropriate web experience, while giving adults the flexibility of a fully customizable filtering system. * LeapSearch - By default, the LeapSearch web browser offers a kid-friendly web content experience with kid-a…
My LeapPad Academy or Epic tablet is not responding correctly, what should I do?
The vast majority of issues with the tablet (such as a freezing or unresponsive screen) can be resolved by fully shutting down, and then re-starting the tablet. A single touch to the power button puts the LeapFrog Epic tablet into sleep mode, it does not fully power the device down. To fully power cycle the tab…
How do I factory reset my LeapPad Academy or Epic tablet?
To factory reset your LeapPad Academy or Epic tablet (you do not need the Parent Lock Code): * Start with the LeapPad Academy tablet powered off. * Hold the power button and the volume up button at the same time until you see a LeapFrog System Recovery Screen * Using the volume buttons, please select the “ wipe…
