I can’t buy Expansion Packs or Apps in the LeapFrog App Center. I get the error that says “Oops! No products linked to this account..”
To purchase Apps or Expansion Packs from the LeapFrog App Center, please register the product by connecting the device to your computer using the LeapFrog Connect application and creating a LeapFrog Parent Account. Once the device is registered to your LeapFrog Parent Account, you may successfully purchase apps. Fo…
Message indicating I don't have a license to use this app
This message pop-up may appear on the LeapFrog Epic tablet: If you see this message, verify the app is not already installed on 5 other devices. Apps purchased on the LeapFrog App Center may be installed on up to 5 devices at a time. If the app is already installed on 5 other devices, remove it from one device a…
How do I exit an app on the LeapFrog Epic tablet?
Depending on whether the app was developed specifically for Android or ported from a different platform, the steps to exit the app will be different. Example 1 The Pet Play World app exits in the standard Android way. Swipe up from the bottom of the screen to reveal the "Exit" icon, then tap the Exit icon to exit t…
Where is the app I just purchased?
1. Launch the LeapFrog Connect application, power on your handheld, and connect to the computer with the USB cable. 2. From the LeapFrog Connect home page, select your device that has the missing app. 3. Click the On This LeapPad /Leapster Explorer tab in LeapFrog Connect. 4. Make sure that the box next to the m…
How do I remove apps to free up space on the LeapPad Platinum?
To manage space using Wi-Fi Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad Platinum "Welcome" screen, tap the icon of parents with a child. 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mo…
I bought the Mr. Pencil stylus, but how do I get the free writing app?
Download Learn to Write with Mr. Pencil Writing App from the App Store on your iPad, iPhone, or iPod touch. Once you open the App Store you can search for Learn to Write with Mr. Pencil to find the app for your device. Make sure you look for the app that has the LeapFrog logo. The app is called Learn to Write with …
How long does it take for a purchased app or video to download to my LeapTV console?
Game apps and videos for LeapTV can be purchased from the LeapFrog App Center, accessible by clicking the App Center tab at the top of this page. Provided your LeapTV console is powered on and has a Wi-Fi or Ethernet connection to the internet, your purchased content will begin downloading within 5 minutes of your p…
I have an App Center Download Card. Where can I use it?
Your App Center Card is the ticket to downloading new and exciting eBooks, videos, apps and more in the LeapFrog App Center. To redeem a code in the LeapFrog App Center, click the “Redeem Now” button if accessing the App Center via our website or LeapFrog Connect, or tap the “Redeem Code” option if accessing the App…
Why did all of the apps I purchased disappear?
Apps that are redeemed or purchased are linked to the Parent Account that made the purchase. You need to make sure of two things: 1. That you signed in using the Parent account that purchased the app you want to download. 2. That the handheld you are using is linked to the correct Parent Account. When you connect …
How do I get my Imagicard download app?
Each Imagicard playing card deck includes one card with a digital download code. This code allows you to download to your LeapFrog Epic or LeapPad tablet* the digital game app that accompanies the playing cards. This card should be the top card in the Imagicard deck: Scratch off the protective silver covering to r…
