Blank screen on LeapPad Ultra
Note: The below troubleshooting will address a situation where the LeapPad screens shows the LeapFrog logo when powered on, then the screen goes blank with the LeapPad still powered on. 1. If you haven't already done so, download the LeapFrog Connect application for LeapPad to your PC or Mac from 2. Launch th…
Restricting Access to App Center on LeapPad Platinum or LeapPad Ultimate
There are three levels of access control for the App Center on the LeapPad. To adjust settings: 1. Power on the LeapPad 2. At the bottom of the "Welcome" screen, tap the icon of parents and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. …
What games are compatible with LeapPad Tablet?
Game cartridges labeled Leapster Explorer, LeapFrog Explorer, Explorer or LeapPad Explorer will work with the LeapPad tablets. With very few exceptions, all LeapPad game cartridges and apps work with all LeapPads. Check the cartridge box or App Center details for any exceptions. Some digital apps are only designed…
How do time controls work on LeapPad Platinum?
The Time Controls option allows the parent to control the maximum time the LeapPad can be played each day, or set time intervals for the maximum time the LeapPad can be played before a required rest. By default, Time Controls are set to "Off". Time Controls may be enabled in the LeapPad Parent Settings. To access …
LeapPad Ultra stuck on Firmware Update screen
Installation of a new firmware update should take no longer than a few minutes. If the LeapPad Ultra is still on this screen after 15 minutes, please try the following steps: 1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect applicatio…
Is the LeapPad Ultra compatible with other LeapPad tablets?
Yes, the LeapPad Ultra is compatible with LeapPad1, LeapPad2, and LeapPad3 cartridge games and apps. The LeapPad Ultra plays cartridge games labeled LeapPad, Explorer, and Leapster Explorer.
How do I install a previously purchased app on the LeapPad Platinum or LeapPad Ultimate?
Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad "Welcome" screen, tap the icon of parents with a child 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 3. This will bring yo…
Creating a new profile on LeapPad Platinum or LeapPad Ultimate
You can manage all profile information from the Child Profiles icon in Parent Settings. To add an additional player profile: 1. Power on the LeapPad 2. At the bottom of the "Welcome" screen, tap the icon of parents and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent …
How do I remove apps to free up space on the LeapPad Platinum?
To manage space using Wi-Fi Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad Platinum "Welcome" screen, tap the icon of parents with a child. 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mo…
Video downloads will not play on the LeapPad
Please try the below steps which will re-download the LeapPad video player: 1. Launch the LeapFrog Connect application and connect the LeapPad 2. Go to the "On This LeapPad" screen in LeapFrog Connect, uncheck the box next to each app, and click "Save Changes" 3. When the sync is complete, disconnect the LeapPad a…
