Tag Junior/LeapReader Junior not recognized - Updating the Driver - Windows 7, 8, 10 or Vista
Make sure the LeapFrog Connect software plug-in for Tag Junior or LeapReader Junior is installed on your computer. You may find the free download at . With the Tag Junior or LeapReader Junior turned off, plug the Tag Junior/LeapReader Junior in to a USB port on the back of your computer. Does it automatically p…
Why are apps I purchased not appearing in my order history?
LeapFrog transitioned platforms for our app sales in March of 2015. While this will have no impact on your ability to download and sync apps, it may affect how your order history is displayed. Apps purchased on the LeapFrog website or via Wi-Fi on the LeapPad3 App Center will be visible in the website Order History.…
Missing LeapFrog Connect.cfg file (message 1016)
The LeapFrogConnect.cfg file did not install on your computer. To install it, right click on the file (on the right side of this page under "Attachments") and save the file to: On a 32 bit computer: C:\Windows\system32\Macromed\Flash\FlashPlayerTrust On a 64 bit computer: C:\Windows\SysWOW64\Macromed\Flash\Flas…
My Magic Adventures Globe is showing “Device Error” on the screen after I installed an Expansion Pack.
If the screen on your globe is showing a "Device Error" massage on the screen, please perform the following steps to reset your globe: 1. Remove all batteries from the Globe. 2. Open the LeapFrog Connect Application for the Magic Adventures Globe on your computer. 3. Using the included LeapFrog USB Cable,…
Can App Center Download cards be used to purchase apps for any product?
Yes. When redeemed, a LeapFrog App Center download card will give you a cash balance in the LeapFrog App Center. You may use this balance to purchase apps for any LeapFrog product that uses apps: LeapPad Academy, LeapFrog Epic, LeapTV, or LeapPad tablets.
What stories and songs are available in the On-the-Go Story Pal download packs?
LeapFrog® On-the-Go Story Pal™ Classic Stories and Music The Rocking Horse The Fairy Teeny Tiny Playground Rhymes Pretend With Me Safety Song The Shapes Song We're On Our Way LeapFrog® On-the-Go Story Pal™ Tales of Wonder and Silly Songs The Golden Windows It's Bedtime Solar System Clumsy Ka…
Tag Reader/Tag Junior not recognized by Mac
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Please be sure you are signed into your computer's admin account and connected to a USB port directly on the computer, not a port on the keyboard, monitor or USB hub. Make sure yo…
Tag Reader error "Some audio files cannot be found"
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Updating the firmware on the Tag Reader should resolve this issue. 1. Launch the LeapFrog Connect application 2. Power on and plug in the Tag Reader 3. On Tag Home page of Le…
Why does my Didj always say it needs a tune up?
Note: The Didj was last sold in 2010 and is no longer supported. The LeapFrog Connect software for this product is offered as-is The Didj should not require any more than an occasional tune up. If you see this message more often than once per month, this may indicate your intial sync to LeapFrog Connect did not c…
What happened to LeapWorld?
Note: The products referred to in this FAQ have been discontinued for several years and are no longer supported. The LeapFrog Connect software for these products is offered as-is. LeapWorld's main usage for consumers was to download micromods and Pet Pad pet supplies for the Leapster Explorer and LeapPad devices. …
