How do I get the included apps that came with my LeapPad?
Your LeapPad comes preloaded with apps so your child can start playing as soon as you unpack it. You also get included apps available for download on our website: 1. Begin by installing LeapFrog Connect by downloading it from leapfrog.com/connect. 2. If you haven’t already, insert batteries and create player na…
Which games use skill selector and allow me to customize the curriculum?
Some LeapFrog Explorer games allow you to customize the curriculum by entering your child’s own spelling list or focusing the game on particular math problems. These games are available at retail and include: Spelling Games: Barbie Malibu Mysteries Wolverine & the X-Men Disney Tangled SpongeBob SquarePants Clam Pri…
LeapTV Pixar Pals plus! - Helpful Hints
Q: Why can't I move the onscreen cursor? A: First, ensure that you are pointing the light directly at the camera and are within 6 feet distance to the camera. Different lighting conditions can affect how well the camera can detect the colored light on the controller. There may be too much direct light either behi…
How long does it take for a purchased app or video to download to my LeapTV console?
Game apps and videos for LeapTV can be purchased from the LeapFrog App Center, accessible by clicking the App Center tab at the top of this page. Provided your LeapTV console is powered on and has a Wi-Fi or Ethernet connection to the internet, your purchased content will begin downloading within 5 minutes of your p…
LeapReader has no audio or distorted sound
Turn the LeapReader off and then back on again. If the LeapReader is still not working correctly, connect the LeapReader to the computer; once the LeapFrog Connect application opens, you should get a prompt to update your device. Select "update now" to update your software.If the LeapReader is still not working correc…
Why did all of the apps I purchased disappear?
Apps that are redeemed or purchased are linked to the Parent Account that made the purchase. You need to make sure of two things: 1. That you signed in using the Parent account that purchased the app you want to download. 2. That the handheld you are using is linked to the correct Parent Account. When you connect …
Tag Junior/LeapReader Junior not recognized - Updating the Driver - Windows 7, 8, 10 or Vista
Make sure the LeapFrog Connect software plug-in for Tag Junior or LeapReader Junior is installed on your computer. You may find the free download at . With the Tag Junior or LeapReader Junior turned off, plug the Tag Junior/LeapReader Junior in to a USB port on the back of your computer. Does it automatically p…
Nothing happens when the LeapReader is turned on
Try connecting LeapReader to your computer with the USB cord and charge it for at least one hour. You should see a yellow-orange light appear on the battery light on the side of the device, which lets you know LeapReader is charging. Note, the LeapReader should be fully charged (charging indicator light glows green …
Scout/Violet's collar is flashing
The flashing collar indicates the back door is open. It does not indicate Scout/Violet is connected to the computer. If you have Scout/Violet connected with the collar flashing but the LeapFrog Connect application does not seem to detect the device, try the following: 1) Turn the power off and on by pressing the p…
Why are apps I purchased not appearing in my order history?
LeapFrog transitioned platforms for our app sales in March of 2015. While this will have no impact on your ability to download and sync apps, it may affect how your order history is displayed. Apps purchased on the LeapFrog website or via Wi-Fi on the LeapPad3 App Center will be visible in the website Order History.…
