If this message appears during the first few seconds of a video app:
In most cases this error this can be resolved by simply exiting out of the video and launching the video again while the Epic tablet is connected to Wi-Fi.
If the error message persists, verify the Epic tablet has a Wi-Fi connection, then proceed with the following steps:
1. Go to the Parent Settings by tapping the icon of a parent and child:
2. You will be prompted for your four digit Parent Lock Code. After entering the Parent Lock Code, you will be brought to the Parent Settings menu. In the Parent Settings menu, tap on "Device":
3. On the next screen, tap "Device Settings":
4. Tap Reset
5. Tap DRM Reset:
6. After tapping "DRM Reset", go back to the kid's home screen. While you are connected to WiFi, launch each video app that was displaying the error message (Note, video apps have a purple colored circle around the app icon). Play one video from the app for at least 30 seconds.