Why does an app show as “Not available” for purchase in the App Center?
This means the app is not available for the region where you're accessing the App Center (due to licensing rights or other reasons). Please make sure you are shopping in the App Center where you are currently physically located. To switch to a different storefront, click on the flag icon on the top right of the page …
Why are apps I purchased not appearing in my order history?
LeapFrog transitioned platforms for our app sales in March of 2015. While this will have no impact on your ability to download and sync apps, it may affect how your order history is displayed. Apps purchased on the LeapFrog website or via Wi-Fi on the LeapPad3 App Center will be visible in the website Order History.…
How can I purchase apps for LeapTV?
Apps for LeapTV may be purchased from the LeapFrog App Center using your computer, tablet or smartphone. The LeapFrog App Center is located at To view only LeapTV compatible apps in the App Center, use the "Filter By" feature to select LeapTV apps only: After adding apps to your shopping cart, you will be ask…
Can I download an app to more than one device?
Yes, learning apps purchased in the App Center can be saved to five (5) LeapFrog compatible devices (LeapPad1, LeapPad2, LeapPad3, LeapPad Ultra, LeapPad Platinum, LeapFrog Epic, LeapsterGS, or Leapster Explorer) at a time as long as all five devices share a common parent account email address. Note: not all apps in…
Adding a Removed App Back on LeapPad Ultra
If you are connecting the LeapPad Ultra to the computer via LeapFrog Connect: 1. Launch the LeapFrog Connect application 2. Power on and connect the LeapPad 3. Sign in to your LeapFrog parent account 4. Go to the "On This LeapPad" tab in LeapFrog Connect 5. You should see all your available apps here 6. Che…
How do I transfer an app from one device to another?
Purchased apps can be installed on up to five (5) LeapFrog compatible devices at a time (LeapFrog Epic, LeapPad1, LeapPad2, LeapPad Ultra, LeapPad Platinum, Leapster Explorer, or LeapsterGS). Note, not all apps are compatible with all platforms. On Wi-Fi tablets, apps can be managed using the App Manager/Content m…
Can App Center Download cards be used to purchase apps for any product?
Yes. When redeemed, a LeapFrog App Center download card will give you a cash balance in the LeapFrog App Center. You may use this balance to purchase apps for any LeapFrog product that uses apps: LeapPad Academy, LeapFrog Epic, LeapTV, or LeapPad tablets.
How do I add and remove apps to/from my LeapFrog Epic tablet?
Apps may be managed off and on the Epic tablet using the App Manager in the Parent Settings menu. 1. Go to the Parent Settings menu by tapping the icon of a parent and child: 2. Enter your four digit Parent Lock code at the prompt to enter Parent Settings. From the main Parent Settings screen, tap on App Mana…
Why did my Apps disappear after the mandatory update?
1. Launch the LeapFrog Connect application, power on your handheld, and connect to the computer with the USB cable. 2. From the LeapFrog Connect home page, choose a player name on the Leapster Explorer, LeapsterGS, LeapPad, or LeapPad2 that has the missing app. 3. Click the On This LeapPad /Leapster Explorer tab in…
Why isn’t the app I want available in the App Center for my country?
Unfortunately, some of our apps are not available in all countries. For apps that contain content licensed from other companies, we typically only have rights to offer those downloads in specific countries. If you see an app offered in a different country but not in your country's App Center, we do not have curren…
