Why does an app show as “Not available” for purchase in the App Center?


This means the app is not available for the region where you're accessing the App Center (due to licensing rights or other reasons). Please make sure you are shopping in the App Center where you are currently physically located. To switch to a different storefront, click on the flag icon on the top right of the page to access the country drop down menu.

If the flag on the top right of the screen matches your physical location but you are still seeing a "Not Available" message under all apps on the page, please follow the troubleshooting steps below:

1. Disable any VPN's or proxies that may re-route your internet traffic outside your region, or mask your IP address.

2. Check your IP address by going to www.whatsmyip.org.  Copy the address shown at the top of the page, paste it into the  IP address lookup box at https://www.whatismyip.com/ip-address-lookup/?iref=cta then click "Lookup".  Note the results of the lookup and verify the country code shown in the lookup matches your country.  If the country in the lookup results is not correct, contact your Internet Service Provider and request an IP address that matches the country in which you are located. 

3. If you are using a business or school computer, a proxy or firewall may be concealing or mis-reporting your IP address.  Try accessing the LeapFrog App Center using a home computer with open access to the Internet.

4. If none of the three scenarios above applies to you, there are a few options that should allow you to work around this error message:

  • If you have a smart phone or tablet with 3G/4G access, you should be able to use the Internet connection on that device to make a purchase from the App Center tab on the LeapFrog website. Once the purchase is made, launch the LeapFrog Connect application on your computer and the purchased apps will download to your computer regardless of your computer's IP address.

  • Try clearing the cache on your web browser, then try the LeapFrog App Center again.

  • If you are certain there is no IP address masking/altering software installed on your computer, if you turn off your internet modem for 5 minutes and then turn it back on, your ISP may assign you a new IP address (the length of time a modem would need to be off before an ISP will assign a new IP address depends on the Internet Service Provider, as well as whether you have a static or dynamic IP address).  Once you have a new IP address, try the LeapFrog App Center again.
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  • 12-Jan-2016
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