LeapsterGS Explorer not recognized by Windows computer
Make sure no other devices are connected to USB ports on the computer (except keyboard or mouse), then reinstall the driver with these steps: 1. Close the LeapFrog Connect Application. 2. Quit the monitor: a. Press Ctl-Alt-Del on your keyboard b. Select Task Manager c. Select Processes d. select Monitor.exe…
I’m having difficulty opening the battery cover doors on my LeapsterGS Explorer.
The battery doors of the LeapsterGS Explorer are designed to be snug to prevent the batteries from popping out if the device is dropped. To open the battery door cover, place one thumb on each of the textured arrows of the battery door, then firmly push down and away from the device to release the door. If you co…
Register a LeapPad1, LeapPad2, Leapster Explorer or LeapsterGS to a LeapFrog parent account?
To buy digital learning apps for your toy, you first need to register it to a LeapFrog parent account. If you haven't installed LeapFrog Connect , follow these steps: 1) Click here to download and install LeapFrog Connect 2) After LeapFrog Connect has installed, follow the directions to connect your toy to …
Leapster Explorer or LeapsterGS Explorer screen is not responding to the stylus
First, check if the screen protector sticker is still on the Leapster Explorer screen. If it is, remove the screen sticker to improve the responsiveness of the touch screen. If the sticker has already been removed, you can calibrate the touch screen. Follow these steps to calibrate the touch screen: -Begin with the…
Why did my Apps disappear after the mandatory update?
1. Launch the LeapFrog Connect application, power on your handheld, and connect to the computer with the USB cable. 2. From the LeapFrog Connect home page, choose a player name on the Leapster Explorer, LeapsterGS, LeapPad, or LeapPad2 that has the missing app. 3. Click the On This LeapPad /Leapster Explorer tab in…
Can I download an app to more than one device?
Yes, learning apps purchased in the App Center can be saved to five (5) LeapFrog compatible devices (LeapPad1, LeapPad2, LeapPad3, LeapPad Ultra, LeapPad Platinum, LeapFrog Epic, LeapsterGS, or Leapster Explorer) at a time as long as all five devices share a common parent account email address. Note: not all apps in…
Device not communicating with LeapFrog Connect
The most likely reason LeapFrog Connect is unable to communicate with your device is a missing or improperly installed driver. Windows For LeapPad1, LeapPad2 or LeapPad Ultra click here For Leapster Explorer or LeapsterGS Explorer click here For LeapReader click here For My Pal Scout/Violet click here F…
Can I use the Leapster or Didj AC adapter with the Leapster Explorer, Leapster GS, or LeapPad1 or LeapPad2?
Yes. The Leapster or Didj AC adapter is fully compatible with Leapster Explorer, LeapsterGS Explorer and the LeapPad1 and LeapPad2 tablets. Note: The AC adapter for the LeapReader, LeapPad3, LeapPad Ultra and LeapPad Platinum is not compatible with the above devices.
Difficulty syncing LeapPad or Leapster Explorer
Q: I have Kaspersky Anti-Virus on my computer and am having difficulty syncing my device . What might be causing this problem? A: If you have Kaspersky Security on your computer, you will need to add exceptions to your security software so it will not interfere with the LeapPad, LeapPad2, LeapPad3, LeapPad U…
How do I transfer an app from one device to another?
Purchased apps can be installed on up to five (5) LeapFrog compatible devices at a time (LeapFrog Epic, LeapPad1, LeapPad2, LeapPad Ultra, LeapPad Platinum, Leapster Explorer, or LeapsterGS). Note, not all apps are compatible with all platforms. On Wi-Fi tablets, apps can be managed using the App Manager/Content m…
