Register a LeapPad, Leapster Exlorer, or LeapReader to a LeapFrog parent account?
To buy digital learning apps for your toy, you first need to register it to a LeapFrog parent account. If you haven't installed LeapFrog Connect , follow these steps: 1) Click here to download and install LeapFrog Connect for your device. 2) After LeapFrog Connect has installed, follow the directions to …
What internet content is available on the LeapPad Academy or Epic Tablet?
LeapFrog Epic offers 3 tiers of web access to ensure little ones have the best family friendly age appropriate web experience, while giving adults the flexibility of a fully customizable filtering system. * LeapSearch - By default, the LeapSearch web browser offers a kid-friendly web content experience with kid-a…
My LeapPad Academy or Epic tablet is not responding correctly, what should I do?
The vast majority of issues with the tablet (such as a freezing or unresponsive screen) can be resolved by fully shutting down, and then re-starting the tablet. A single touch to the power button puts the LeapFrog Epic tablet into sleep mode, it does not fully power the device down. To fully power cycle the tab…
How do I transfer files from my LeapPad Academy or Epic tablet to a computer?
Photos, music, and videos may be transferred back and forth between the LeapFrog Epic tablet and a computer. Note that apps cannot be transferred between the tablet and a computer. For Windows computers, this will be a plug and play experience. For Mac computers, you will need to download and install Google's …
How do I edit my child’s grade on the LeapPad handheld?
Option 1: To edit your child's grade, press the Home Button with the Higher Volume button to enter the Parent Settings Menu. Select the Manage Profiles option. Use the arrows above and below the grade to change the grade. Press the green checkmark to save this change. Option 2: From the Home Screen, tap on th…
ZoneAlarm Anti-Virus software causing difficulty syncing LeapPad or Leapster Explorer to computer
Please follow the below steps to add two files used by LeapFrog Connect to the list of ZoneAlarm Antivirus exceptions and ZoneAlarm Firewall trusted applications. START THE ZONEALARM WINDOW: Open the ZoneAlarm window by clicking its shortcut on your desktop or its icon in your desktop's system tray: Clic…
My cartridge isn't showing up on the home screen.
Make sure you are on the home screen, and you can see other icons. 1. Remove the cartridge and re-insert firmly. 2. If the cart still doesn’t show up, the contacts may be dirty. Clean the metal contacts with an eraser. 3. Blow into cartridge to remove dust or debris 4. Blow into cartridge slot on the LeapPad to r…
How does automatic leveling work in the LeapPad Ultra eBook apps?
When children play the reading games in the Ultra eBooks (indicated by the orange star button on certain pages), we assess their reading skills. Once a child has played enough (i.e. answered enough questions), we are able to make an assessment of their reading level. If they are not being challenged, we move them…
My Leapster Explorer or LeapPad game crashed, will my progress be saved?
Your child's most recent progress is probably not saved. To prevent future game crashes, connect the Leapster Explorer handheld to the computer and launch the LeapFrog Connect Application to download the latest updates.
Connecting Leapster Explorer or LeapPad and playing gaming cartridges
Q: Do I have to connect the Leapster Explorer/LeapsterGS/LeapPad handheld to a computer for my child to play a cartridge game? A: No, cartridge games do not require a computer connection to play.
