Which devices are LeapSearch for LeapPad available on?
LeapSearch is available on LeapPad Ultra, LeapPad Platinum and LeapPad 3 and LeapFrog Epic using the device's WiFi connection
Can I use the LeapFrog Connect application to register LeapPad3 or LeapPad Platinum and download my starter app?
No. For LeapPad3 or LeapPad Platinum, initial registration and the starter app download are available by Wi-Fi only. Once you have completed product registration the LeapFrog Connect application may be used to purchase and sync additional apps, upload photos and videos taken with the LeapPad camera, and to sync…
What are micromods and how do they work with Leapster Explorer, Leapster GS and LeapPad?
Micromods let your child change or enhance his/her favorite Leapster Explorer, Leapster GS and LeapPad games. Micromods include new game music, character clothing, game modes, special moves, etc. Visit the Rewards tab in your LeapFrog Connect application to download micromods for games you own. Please note: Le…
How do time controls work on LeapPad Platinum?
The Time Controls option allows the parent to control the maximum time the LeapPad can be played each day, or set time intervals for the maximum time the LeapPad can be played before a required rest. By default, Time Controls are set to "Off". Time Controls may be enabled in the LeapPad Parent Settings. To access …
How do I factory reset my LeapPad tablet?
*For instructions on factory resetting your LeapPad Academy or Epic tablet, please see the following link: To factory reset your LeapPad Ultimate, LeapPad Platinum, LeapPad Ultra, LeapPad3, LeapPad2, LeapPad1, or LeapPad Junior: * Download and install the LeapFrog Connect Application on your computer. * O…
Changing the Parent Lock code on LeapPad
Note, the below screen shots are from a LeapPad Ultra. The steps are virtually identical on LeapPad3, LeapPad Platinum, and LeapPad Ultimate, though the screen appearance will be slightly different. 1. Power on the LeapPad 2. At the bottom of the "Sign In/Welcome" screen, tap the icon of a parent and child: …
LeapPad can't see my home Wi-Fi network
Note: the below screen shots are from the LeapPad Ultra. Steps are virtually identical on LeapPad3, LeapPad Platinum and LeapPad Ultimate, although the screens will look slightly different. If your home network is using a hidden SSID (SSID is the broadcast name of the Wi-Fi router), it will not appear on your LeapPa…
Connecting to a public Wi-Fi network
Most public WiFi access at restaurants, airports, hotels, etc. require the user to agree to terms and conditions on the provider's website prior to accessing the internet. As the browser on the LeapPad3, LeapPad Ultra, LeapPad Platinum, or LeapPad Ultimate only allows pre-approved web pages to open, you will not b…
Forgot Parent Lock code on LeapPad
If you forgot the four digit parent lock code you set up for the LeapPad3, LeapPad Ultra, LeapPad Platinum, or LeapPad Ultimate you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on t…
LeapPad is not charging
If your LeapPad does not appear to charge when plugged into the wall adapter, you will first want to verify whether the issue is with the power adapter or the LeapPad. When plugged in and charging, the charging indicator light on the LeapPad should glow yellow/orange. On the LeapPad Platinum and LeapPad Ultra, th…
