When I play LeapFrog Academy with no Internet connection, I don't see all my child's favorite games or books.
If you don’t see all of your child’s favorite games or books, you can check on the status of game and book downloads by viewing the “Offline Downloads” screen in Parent Settings. * Make sure you are connected to Wi-Fi and start LeapFrog Academy * Select the "Parents" button in the top-right corner of LeapFrog Acad…
I have a TalkTalk router and cannot connect LeapPad Ultra to the wifi
If you download the latest firmware via USB, we are confident that this will address any issues you are experiencing when connecting the LeapPad Ultra to your wifi. Here is a link from LeapFrog.com to help in getting your firmware updated: If you continue to experience issues with your LeapPad Ultra, please co…
How do I get more treats and shampoo for my Leapster Explorer pet if I can't connect to a computer?
In Pet Pad, if players run out of treats and/or shampoo and then don't connect for more than 3 days, 1 bottle of shampoo and 5 treats will appear in their inventory. If there is existing inventory, however, none will be added.
Where is the app I just purchased?
1. Launch the LeapFrog Connect application, power on your handheld, and connect to the computer with the USB cable. 2. From the LeapFrog Connect home page, select your device that has the missing app. 3. Click the On This LeapPad /Leapster Explorer tab in LeapFrog Connect. 4. Make sure that the box next to the m…
How do I connect the LeapTV console to my television?
There is only one cable used to connect the LeapTV console to your television. Locate the included HDMI (High Definition Multimedia Interface) Cable in the LeapTV box. Plug one end into your LeapTV Console and the other end into your television. Each television is different, if you have difficulty locating the H…
Adding a Removed App Back on LeapPad Ultra
If you are connecting the LeapPad Ultra to the computer via LeapFrog Connect: 1. Launch the LeapFrog Connect application 2. Power on and connect the LeapPad 3. Sign in to your LeapFrog parent account 4. Go to the "On This LeapPad" tab in LeapFrog Connect 5. You should see all your available apps here 6. Che…
LeapPad1 stuck on LeapFrog logo screen
This issue could be either software or hardware related. When the LeapPad does not proceed past the LeapFrog logo screen due to a software issue, this can be corrected by the LeapFrog Connect application with the below steps. 1) Begin with the LeapPad powered off and the LeapFrog Connect application running on your…
Can I use the LeapFrog Connect application to register LeapPad3 or LeapPad Platinum and download my starter app?
No. For LeapPad3 or LeapPad Platinum, initial registration and the starter app download are available by Wi-Fi only. Once you have completed product registration the LeapFrog Connect application may be used to purchase and sync additional apps, upload photos and videos taken with the LeapPad camera, and to sync…
Paws do not work when Scout or Violet is connected
The paws are not functional when Scout/Violet is connected to the computer.
LeapReader not charging when connected to computer
Q: I have connected my LeapReader to the computer via a USB cord to charge it, but the battery light on the side of the pen (next to the USB port) is not on. Does this mean it is not charging? A: Yes, if the battery light on the side of the device next to the USB port is not lit in a yellow-orange color, the L…
