Scout/Violet's collar is flashing
The flashing collar indicates the back door is open. It does not indicate Scout/Violet is connected to the computer. If you have Scout/Violet connected with the collar flashing but the LeapFrog Connect application does not seem to detect the device, try the following: 1) Turn the power off and on by pressing the p…
How do I fix the date setting on the LeapPad Ultra?
The LeapPad Ultra syncs to GMT date and time the first time you connect to the internet via Wi-Fi. Depending on what time zone you are in and what time it was the first time you set up the LeapPad Ultra, the date may be off a day for several hours a day. This can be corrected with the following steps while conne…
Tag Reader Not Recognized - Updating the Driver - Windows 7, 8, 10 or Vista
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Windows 7, 8, 10 or Vista With the Tag Reader turned off, plug the Tag Reader in to a USB port on the back of your computer. Does it automatically power on? If no, the device i…
Can I download games on LeapMove without using a computer?
No, LeapMove must be connected to a Windows or Mac computer using the included USB cable to download games.
My USB cable accidentally detached while I was using LeapFrog Connect and now RockIt Twist won’t connect to LeapFrog Connect
* First, disconnect the device and make sure it is off. * Quit LeapFrog Connect software and then relaunch it. * Power on the device and connect it to your computer. * If reconnecting is unsuccessful, please disconnect the device and restart your computer. * Relaunch LeapFrog Connect, and try again.
Adding a Removed App Back on LeapPad Ultra
If you are connecting the LeapPad Ultra to the computer via LeapFrog Connect: 1. Launch the LeapFrog Connect application 2. Power on and connect the LeapPad 3. Sign in to your LeapFrog parent account 4. Go to the "On This LeapPad" tab in LeapFrog Connect 5. You should see all your available apps here 6. Che…
Tag Reader/Tag Junior not recognized by Mac
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Please be sure you are signed into your computer's admin account and connected to a USB port directly on the computer, not a port on the keyboard, monitor or USB hub. Make sure yo…
LeapFrog Connect crashing after updating to Mac 10.7 Lion
A system that has been updated to 10.7 or a new system that used the transfer feature to move files from an old Mac may have plug ins installed that no longer work under 10.7. This can cause issues for the LeapFrog Connect Application. One such plug-in that has caused many users to experience problems is Move-Media-P…
LeapReader not recognized by Windows computer
First, verify the LeapReader is fully charged as it will not be able to communicate with the LeapFrog Connect application when the battery is low. The LeapReader is fully charged if the charging indicator light located next to the USB port on the LeapReader glows green when the LeapReader is plugged into the computer…
I can’t buy Expansion Packs or Apps in the LeapFrog App Center. I get the error that says “Oops! No products linked to this account..”
To purchase Apps or Expansion Packs from the LeapFrog App Center, please register the product by connecting the device to your computer using the LeapFrog Connect application and creating a LeapFrog Parent Account. Once the device is registered to your LeapFrog Parent Account, you may successfully purchase apps. Fo…
