Freeing memory space on LeapPad Platinum or LeapPad Ultimate
There are two ways to free up memory on the LeapPad Platinum or LeapPad Ultimate. Videos taken with the LeapPad camera can consume considerable memory space on the device. To delete videos: 1. Tap the "My Stuff" icon on the LeapPad Home screen (this is the icon between the camera and the cartridge indicator in…
Error message "DRM check failed, please connect to internet"
If a video app on the LeapFrog Epic tablet displays the message: this error can be resolved with the below steps. 1. Power on the LeapFrog Epic tablet 2. Verify you have a Wi-Fi connection 3. Launch the video app that displayed this error message. 4. The app may consist of several video episodes. Th…
My newly purchased apps aren't downloading to my LeapPad Academy or Epic tablet, what should I do?
If you have just purchased apps from the LeapFrog App Center for your LeapPad Academy or Epic tablet and they are not showing up on the device, power cycling the tablet and re-connecting to your Wi-Fi network will prompt the automatic download of your purchases. If you have purchased apps from the LeapFrog App Cente…
Restricting Access to App Center on LeapPad Platinum or LeapPad Ultimate
There are three levels of access control for the App Center on the LeapPad. To adjust settings: 1. Power on the LeapPad 2. At the bottom of the "Welcome" screen, tap the icon of parents and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. …
The LeapFrog Academy app on my LeapFrog Epic tablet stopped working.
If you already have the LeapFrog Academy App installed and it stopped working, please try the following : * On the Epic home screen, select the Parents icon. * Enter your Parent Lock Code. * Select App Manager. * Select LeapFrog Academy. * Select Uninstall. * At the top of App Manager, select the NOT INSTALLED…
Restricting Access to App Center on LeapPad3 or LeapPad Ultra
There are three levels of access control for the App Center on the LeapPad. To adjust settings: 1. Power on the LeapPad 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. This…
I got a message saying I wasn’t authorized to install a Learning app. Why?
The rights to install a learning app are saved with the LeapFrog Parent Account that purchased the app. Make sure the LeapFrog Parent Account associated with your handheld is the same parent account that purchased the app. To change the LeapFrog Parent Account associated with your handheld: 1. Click the "Parent …
How do I install a previously purchased app on the LeapPad Platinum or LeapPad Ultimate?
Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad "Welcome" screen, tap the icon of parents with a child 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 3. This will bring yo…
LeapFrog Connect indicating memory is full on LeapPad
While syncing to the LeapFrog Connect application, if you receive a message the sync cannot complete because the memory is full on the LeapPad, you should be able to remove apps to free up space. If you are experiencing difficulty freeing up space, please try the following: 1. Go to the "On This LeapPad" tab in Lea…
Are game apps compatible between LeapPad and LeapTV?
No. As LeapPad game apps are designed for touchscreen play on a 5" or 7" tablet and LeapTV game apps are designed for use with LeapTV's transforming controller on a large screen television, there is no game compatibility between the two platforms. However, many videos are compatible between LeapPad and LeapTV. I…
