How do I get my Imagicard download app?
Each Imagicard playing card deck includes one card with a digital download code. This code allows you to download to your LeapFrog Epic or LeapPad tablet* the digital game app that accompanies the playing cards. This card should be the top card in the Imagicard deck: Scratch off the protective silver covering to r…
How can I purchase apps for LeapTV?
Apps for LeapTV may be purchased from the LeapFrog App Center using your computer, tablet or smartphone. The LeapFrog App Center is located at To view only LeapTV compatible apps in the App Center, use the "Filter By" feature to select LeapTV apps only: After adding apps to your shopping cart, you will be ask…
What is the LeapTV registration code and what do I do with it?
During LeapTV setup, after establishing an Internet connection, you will be provided a registration code on your TV screen: This code is used to link your new LeapTV with your LeapFrog parent account email address. This will allow you to purchase and download apps in the future and receive performance updates as…
How do I remove apps to free up space on the LeapPad Platinum?
To manage space using Wi-Fi Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad Platinum "Welcome" screen, tap the icon of parents with a child. 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mo…
LeapPad Ultra stuck on Firmware Update screen
Installation of a new firmware update should take no longer than a few minutes. If the LeapPad Ultra is still on this screen after 15 minutes, please try the following steps: 1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect applicatio…
How do I remove files from my Leapster Explorer?
The files on your Leapster Explorer handheld can be managed using the On My Leapster Explorer page of the LeapFrog Connect application. To manage the files on your Leapster Explorer handheld: 1. Turn on your handheld and connect it to your computer with the USB cable.2. Launch the LeapFrog Connect application. On th…
Which games use skill selector and allow me to customize the curriculum?
Some LeapFrog Explorer games allow you to customize the curriculum by entering your child’s own spelling list or focusing the game on particular math problems. These games are available at retail and include: Spelling Games: Barbie Malibu Mysteries Wolverine & the X-Men Disney Tangled SpongeBob SquarePants Clam Pri…
How do I reset my LeapBand tracker?
Launch LeapFrog Connect on your computer. If you haven't already installed LeapFrog Connect on your computer, download it from leapfrog.com/connect. Open LeapFrog Connect and connect LeapBand to your computer with the enclosed USB cable. Click on the "Advanced Settings" button at the top of the screen and choose th…
Unable to pass country selection during setup on LeapPad Ultra
* Download and install LeapFrog Connect from * Launch the LeapFrog Connect application. * Power on and connect the LeapPad Ultra. * Let LeapPad Ultra sync until LeapFrog Connect tells you to disconnect and create a player profile. * Disconnect the LeapPad Ultra from the computer and continue with the starter …
LeapsterGS Explorer not recognized by Windows computer
Make sure no other devices are connected to USB ports on the computer (except keyboard or mouse), then reinstall the driver with these steps: 1. Close the LeapFrog Connect Application. 2. Quit the monitor: a. Press Ctl-Alt-Del on your keyboard b. Select Task Manager c. Select Processes d. select Monitor.exe…
