LeapPad1, LeapPad2 or Leapster Explorer not recognized by my computer
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your LeapPad from the computer and turn it off. 2) Sim…
How do I remove apps from my LeapPad or Leapster Explorer to free up space?
If you want to add new content to your LeapPad or Leapster Explorer but you’re running out of space, remove some apps to make room. Here’s how: 1. With your LeapPad or Leapster Explorer connected, choose a player name on the LeapFrog Connect home screen to enter the device view. 2. Click the "On This LeapPad" …
Leapster Explorer or LeapsterGS Explorer screen is not responding to the stylus
First, check if the screen protector sticker is still on the Leapster Explorer screen. If it is, remove the screen sticker to improve the responsiveness of the touch screen. If the sticker has already been removed, you can calibrate the touch screen. Follow these steps to calibrate the touch screen: -Begin with the…
How does automatic leveling work in Leapster Explorer and LeapPad games?
The Leapster Explorer and LeapPad handhelds adjust the learning level to match each the child's skills and then remembers the child's curricular progress from game to game. For example, if a child successfully adds sums up to 10 on one game, other games will automatically start the child at the same level or higher…
Change the Language Setting on the Leapster Explorer handheld?
Turn on your child's Leapster Explorer handheld. When the SIGN-IN menu appears, press the left D-pad and Hint button at the same time. This will give you the PARENT SETTINGS menu. Select the Change Language icon (image of a world) and select your country.
How do I delete a profile on the Leapster Explorer handheld?
Turn on your child's Leapster Explorer handheld. When the SIGN-IN menu appears, press the left D-pad and Hint button at the same time. This will give you the PARENT SETTINGS menu. Select the Delete Profile icon (image of a person with a red X) and select the profile you want to delete.
How do I access the Leapster Explorer Parent Settings menu?
Turn on your child's Leapster Explorer handheld. When the SIGN-IN menu appears, press the left D-pad and Hint button at the same time. This will give you the PARENT SETTINGS menu. From the Parent Settings you can: -Calibrate the screen -Change the language settings -Delete a profile -Change the time…
Does “buying” treats and shampoo for LeapPad or Leapster Explorer cost money?
No. The treats and shampoo for the Leapster Explorer or LeapPad pet do not cost anything. Visit the Rewards tab in your LeapForg Connect application and you can download free treats and shampoo daily.
LeapPad & Leapster Explorer require a high speed internet connection
Because LeapPad and Leapster Explorer require the download of large files from the web, they require a high speed internet connection. We consider high-speed internet to be Cable, DSL or T1 connection. Due to latency inherent in 3G and satellite internet connections, we do not support these connections even if…
Connecting Leapster Explorer or LeapPad to more than 1 computer?
Yes, you can download the LeapFrog Connect application and connect your Leapster Explorer or LeapPad handheld to more than one computer. Please be aware : that in order to access your child's Leaplets, rewards, and Learning Path info, you will need to sign in using the same LeapFrog Parent Account on each computer.…
