What happened to LeapWorld?
Note: The products referred to in this FAQ have been discontinued for several years and are no longer supported. The LeapFrog Connect software for these products is offered as-is. LeapWorld's main usage for consumers was to download micromods and Pet Pad pet supplies for the Leapster Explorer and LeapPad devices. …
Leapster2 not recognizing SD card
Note: The Leapster2 was last sold in 2012 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. There were two versions of Leapster2, one version had two free built in games and no SD card (SD card must be purchased separately) , the other had one free built in game, and incl…
Static, scratchy, or no sound using LeapTV with a Sony television
Please try the following: 1. Verify the volume is turned up on your television. 2. Verify the HDMi cable from the LeapTV is securely plugged in to the HDMI port on your TV. 3. While the TV remains on, power off the LeapTV console, then power the console back on. 4. Verify the sound output on your TV is set to T…
LeapPad3 stuck on LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad3 while simultaneously holding down the Right D-Pad and Home buttons: 4. As you power up the LeapPad3 while holding down these b…
LeapPad Ultra stuck on Firmware Update screen
Installation of a new firmware update should take no longer than a few minutes. If the LeapPad Ultra is still on this screen after 15 minutes, please try the following steps: 1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect applicatio…
LeapPad Ultra stuck on LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad Ultra while simultaneously holding down the Right D-Pad and Home buttons. 4. As you power up the LeapPad Ultra while holding do…
How can I sync MP3 music files to my LeapPad?
How do I add my own music files to the LeapPad1, LeapPad2 or LeapPad3? You can install your own personal music files using the MP3 player learning app that can be purchased and downloaded from the LeapFrog App Center. 1. To add your own MP3 files, purchase the MP3 player application from the App Center and wait…
Can I download an app to more than one device?
Yes, learning apps purchased in the App Center can be saved to five (5) LeapFrog compatible devices (LeapPad1, LeapPad2, LeapPad3, LeapPad Ultra, LeapPad Platinum, LeapFrog Epic, LeapsterGS, or Leapster Explorer) at a time as long as all five devices share a common parent account email address. Note: not all apps in…
How do I remove files from my Leapster Explorer?
The files on your Leapster Explorer handheld can be managed using the On My Leapster Explorer page of the LeapFrog Connect application. To manage the files on your Leapster Explorer handheld: 1. Turn on your handheld and connect it to your computer with the USB cable.2. Launch the LeapFrog Connect application. On th…
An app or game cartridge is crashing on my LeapTV, how can I fix this?
If an app or game cartridge is crashing, please confirm your LeapTV console has the latest firmware version installed. If your LeapTV firmware version is not current, an internet connection will be required to install an update. To check the firmware version on the LeapTV console: 1. Power on the LeapTV consol…
