LeapStart not recognized by Mac OS 15+
Allow System Extensions MacOS 15+ aka ‘Sequoia’ * Resolves “Stuck on Step 2” or "device not recognized" by Mac computer. * Resolves Error “The disk you attached was not readable by this computer” * Unplug the LeapFrog device and close the LeapFrog Connect Application * Open the Mac ‘System Settings’ and …
Tag Reader error "Some audio files cannot be found"
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Updating the firmware on the Tag Reader should resolve this issue. 1. Launch the LeapFrog Connect application 2. Power on and plug in the Tag Reader 3. On Tag Home page of Le…
Didj screen says "Download In Progress, Do Not Disconnect"
Note: The Didj was last sold in 2010 and is no longer supported. The LeapFrog Connect software for this product is offered as-is Q: My Didj has been connected to my computer for a long time but it still says on the screen "Download In Progress, Do Not Disconnect". A: Once you connect your Didj handheld to your …
What happened to LeapWorld?
Note: The products referred to in this FAQ have been discontinued for several years and are no longer supported. The LeapFrog Connect software for these products is offered as-is. LeapWorld's main usage for consumers was to download micromods and Pet Pad pet supplies for the Leapster Explorer and LeapPad devices. …
Leapster2 not recognizing SD card
Note: The Leapster2 was last sold in 2012 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. There were two versions of Leapster2, one version had two free built in games and no SD card (SD card must be purchased separately) , the other had one free built in game, and incl…
Static, scratchy, or no sound using LeapTV with a Sony television
Please try the following: 1. Verify the volume is turned up on your television. 2. Verify the HDMi cable from the LeapTV is securely plugged in to the HDMI port on your TV. 3. While the TV remains on, power off the LeapTV console, then power the console back on. 4. Verify the sound output on your TV is set to T…
LeapPad3 stuck on LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad3 while simultaneously holding down the Right D-Pad and Home buttons: 4. As you power up the LeapPad3 while holding down these b…
LeapPad Ultra stuck on Firmware Update screen
Installation of a new firmware update should take no longer than a few minutes. If the LeapPad Ultra is still on this screen after 15 minutes, please try the following steps: 1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect applicatio…
LeapPad Ultra stuck on LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad Ultra while simultaneously holding down the Right D-Pad and Home buttons. 4. As you power up the LeapPad Ultra while holding do…
How can I sync MP3 music files to my LeapPad?
How do I add my own music files to the LeapPad1, LeapPad2 or LeapPad3? You can install your own personal music files using the MP3 player learning app that can be purchased and downloaded from the LeapFrog App Center. 1. To add your own MP3 files, purchase the MP3 player application from the App Center and wait…
