LeapFrog Connect keeps telling me to uninstall and reinstall the application.
For PC: To uninstall the LeapFrog Connect Application from a Windows® operating system, follow these steps: 1. Close all programs. 2. Unplug any LeapFrog® toys that are attached via USB to your computer. 3. Click Start and then point to Programs. 4. Point to LeapFrog Connect and then click Uninstall LeapFrog…
Video downloads will not play on the LeapPad
Please try the below steps which will re-download the LeapPad video player: 1. Launch the LeapFrog Connect application and connect the LeapPad 2. Go to the "On This LeapPad" screen in LeapFrog Connect, uncheck the box next to each app, and click "Save Changes" 3. When the sync is complete, disconnect the LeapPad a…
Why does an app show as “Not available” for purchase in the App Center?
This means the app is not available for the region where you're accessing the App Center (due to licensing rights or other reasons). Please make sure you are shopping in the App Center where you are currently physically located. To switch to a different storefront, click on the flag icon on the top right of the page …
Lights flashing on LeapReader
Please connect your LeapReader to the computer with a USB cord; a system update prompt should pop up once the LeapFrog Connect application opens. Select "update now" to update the LeapReader with new software. If you do not see an "update now" prompt, click the "Settings" link on the top right of the page in LeapFro…
How do I get expansion content (i.e. Adventure Packs)?
* Go to leapfrog.com/connect , and download the Magic Adventures Globe version of LeapFrog Connect. * After installation, connect your globe to your computer via the supplied USB cable. * After it powers on and is successfully recognized in the LeapFrog Connect application, you can browse available expansion cont…
Downloading audio for purchased LeapReader books
Download the LeapFrog Connect Application for LeapReader at leapfrog.com/connect; it will walk you through the setup process for your LeapReader, including downloading additional Companion Audio for your device. You can also touch an inside page of your books with your LeapReader and then connect the device to the co…
I forgot the Parent Lock code on my LeapPad Academy or Epic Tablet.
If you forgot the four digit parent lock code you set up for the tablet, you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page. 3. Sign in with the email add…
Forgot Parent Lock code on LeapPad
If you forgot the four digit parent lock code you set up for the LeapPad3, LeapPad Ultra, LeapPad Platinum, or LeapPad Ultimate you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on t…
Forgot Parent Lock code on LeapPad3 or LeapPad Ultra
If you forgot the four digit parent lock code you set up for the LeapPad3 or LeapPad Ultra, you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page. 3. Sign in …
Videos in LeapSearch play in small screen size
If LeapSearch videos are playing in a small window, your LeapPad Ultra may not have the most up-to-date firmware version. To check the firmware version on your LeapPad Ultra: 1. Power on the LeapPad Ultra. 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child. 3. You will be prompt…
