How do I get expansion content (i.e. Adventure Packs)?
* Go to leapfrog.com/connect , and download the Magic Adventures Globe version of LeapFrog Connect. * After installation, connect your globe to your computer via the supplied USB cable. * After it powers on and is successfully recognized in the LeapFrog Connect application, you can browse available expansion cont…
When I connect LeapStory to my computer, I see a message saying “Disk Not Ejected Properly”. What should I do?
If you see a Mac OS X message saying “Disk Not Ejected Properly,” you do not need to do anything. * Please select the “Close” button. * Remember to always eject your LeapStory from within the LeapStory application by clicking the “Eject” button in the top-left corner. * When your device has ejected completely, y…
When I connect LeapStory to my computer, I see a message asking “Do you want to scan and fix Removable Disk?“ What should I do?
If you see a Windows message asking “Do you want to scan and fix Removable Disk?“ we recommend that you do NOT choose “Scan and fix (recommended).” * Please select “Continue without scanning.” * Remember to always eject your LeapStory from within the LeapStory application by clicking the “Eject” button in the top-…
Why do I see a disk drive named “NO NAME” when I connect my LeapStory to my Mac computer? Should I open the drive?
LeapStory is recognized by your Mac computer as an attached drive. If you see the “NO NAME” disc drive, you do not need to open it. When you eject your LeapStory using the “Eject” button in the LeapStory application, the drive will disappear. Important : Do not add, delete or edit files in the drive displayed by Mac…
Why do I see an “AutoPlay” window when I connect LeapStory to my Windows computer? Should I open the folder?
LeapStory is recognized by your Windows computer as an attached drive. If you see the “AutoPlay” window, you do not need to open the folder. When you eject your LeapStory using the “Eject” button in the LeapStory application, the AutoPlay window will disappear. Important : Do not add, delete or edit files in the L…
Connecting to a public Wi-Fi network
Most public WiFi access at restaurants, airports, hotels, etc. require the user to agree to terms and conditions on the provider's website prior to accessing the internet. As the browser on the LeapPad3, LeapPad Ultra, LeapPad Platinum, or LeapPad Ultimate only allows pre-approved web pages to open, you will not b…
Tag Reader/Tag Junior not recognized by Mac
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Please be sure you are signed into your computer's admin account and connected to a USB port directly on the computer, not a port on the keyboard, monitor or USB hub. Make sure yo…
ZoneAlarm Anti-Virus software causing difficulty syncing LeapPad or Leapster Explorer to computer
Please follow the below steps to add two files used by LeapFrog Connect to the list of ZoneAlarm Antivirus exceptions and ZoneAlarm Firewall trusted applications. START THE ZONEALARM WINDOW: Open the ZoneAlarm window by clicking its shortcut on your desktop or its icon in your desktop's system tray: Clic…
How do I remove apps to free up space on the LeapPad Platinum?
To manage space using Wi-Fi Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad Platinum "Welcome" screen, tap the icon of parents with a child. 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mo…
How can I connect my LeapFrog Epic tablet to a router with a hidden SSID?
Your tablet's WiFi settings are available in the Parent Settings menu under "Device". In your Parent Settings menu, navigate to Device > Device Settings > WiFi On the WiFi screen showing any routers within range, tap the "+" sign at the top of the screen. A pop up screen will allow you to enter the name and secu…
