My newly purchased apps aren't downloading to my LeapPad Academy or Epic tablet, what should I do?
If you have just purchased apps from the LeapFrog App Center for your LeapPad Academy or Epic tablet and they are not showing up on the device, power cycling the tablet and re-connecting to your Wi-Fi network will prompt the automatic download of your purchases. If you have purchased apps from the LeapFrog App Cente…
What is LeapSearch?
LeapSearch is a kid-friendly web browser, for LeapFrog Wi-Fi-enabled LeapPad devices and LeapFrog Epic & LeapPad Academy Tablets, that provides access to safe web and video content that has been curated just for kids.
How do I transfer files from my LeapPad Academy or Epic tablet to a computer?
Photos, music, and videos may be transferred back and forth between the LeapFrog Epic tablet and a computer. Note that apps cannot be transferred between the tablet and a computer. For Windows computers, this will be a plug and play experience. For Mac computers, you will need to download and install Google's …
I forgot the Parent Lock code on my LeapPad Academy or Epic Tablet.
If you forgot the four digit parent lock code you set up for the tablet, you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page. 3. Sign in with the email add…
How do I factory reset my LeapPad Academy or Epic tablet?
To factory reset your LeapPad Academy or Epic tablet (you do not need the Parent Lock Code): * Start with the LeapPad Academy tablet powered off. * Hold the power button and the volume up button at the same time until you see a LeapFrog System Recovery Screen * Using the volume buttons, please select the “ wipe…
My LeapPad Academy or Epic tablet is not responding correctly, what should I do?
The vast majority of issues with the tablet (such as a freezing or unresponsive screen) can be resolved by fully shutting down, and then re-starting the tablet. A single touch to the power button puts the LeapFrog Epic tablet into sleep mode, it does not fully power the device down. To fully power cycle the tab…
How do I factory reset my LeapPad tablet?
*For instructions on factory resetting your LeapPad Academy or Epic tablet, please see the following link: To factory reset your LeapPad Ultimate, LeapPad Platinum, LeapPad Ultra, LeapPad3, LeapPad2, LeapPad1, or LeapPad Junior: * Download and install the LeapFrog Connect Application on your computer. * O…
My LeapPad Academy tablet is not charging, what should I do?
The charging port on the LeapPad Academy will have room to wiggle. This is as designed. If you are having difficulties charging the device, you need to make sure that you allow the LeapPad to sit securely to properly charge. Please ensure that you charge the unit to a powered outlet on the wall for at least 4-6 hou…
