Guidelines for firmware update
To check the firmware version on your LeapPad Ultra: 1. Power on the LeapPad Ultra. 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child. 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. This will bring you to the Parent Set…
Why did my Apps disappear after the mandatory update?
1. Launch the LeapFrog Connect application, power on your handheld, and connect to the computer with the USB cable. 2. From the LeapFrog Connect home page, choose a player name on the Leapster Explorer, LeapsterGS, LeapPad, or LeapPad2 that has the missing app. 3. Click the On This LeapPad /Leapster Explorer tab in…
Videos in LeapSearch play in small screen size
If LeapSearch videos are playing in a small window, your LeapPad Ultra may not have the most up-to-date firmware version. To check the firmware version on your LeapPad Ultra: 1. Power on the LeapPad Ultra. 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child. 3. You will be prompt…
Why can’t I use My Own Leaptop while it is connected to the USB cable?
My Own Leaptop is not playable while it is connected to a USB cable. Please make sure to eject it from the LeapFrog Connect Application before removing the USB cable from My Own Leaptop.
Connecting Leapster Explorer or LeapPad to more than 1 computer?
Yes, you can download the LeapFrog Connect application and connect your Leapster Explorer or LeapPad handheld to more than one computer. Please be aware : that in order to access your child's Leaplets, rewards, and Learning Path info, you will need to sign in using the same LeapFrog Parent Account on each computer.…
How do I switch from an Ethernet internet connection to Wi-Fi with LeapTV?
Power off the LeapTV when switching between Ethernet and Wi-Fi. If an Ethernet cord is inserted into the LeapTV console, Ethernet will be used for the internet connection. If you wish to use a Wi-Fi connection to the internet, simply remove the Ethernet cable.
Where do my child’s photos/stories show up when I connect the LeapPad to my computer?
Your child’s photos, stories, and art work can all be found in the Creativity Gallery inside the LeapFrog Connect Application. To get to the Creativity Gallery: 1. Connect the LeapPad to your computer. A popup will appear asking if you would like to upload content to your Gallery. 2. Click Yes, then click the Crea…
Mac install error: LeapFrog Connect Setup is Damaged
These steps should resolve the issue: * Go to System Preferences->Security & Privacy->General Tab Under the header "Allow applications downloaded from:" * Change the setting to Anywhere * Launch the LeapFrog Connect Setup application and install LeapFrog Connect. * Once you have successfully installed the appl…
Connecting Leapster Explorer or LeapPad and playing gaming cartridges
Q: Do I have to connect the Leapster Explorer/LeapsterGS/LeapPad handheld to a computer for my child to play a cartridge game? A: No, cartridge games do not require a computer connection to play.
Difficulty syncing LeapPad or Leapster Explorer
Q: I have Kaspersky Anti-Virus on my computer and am having difficulty syncing my device . What might be causing this problem? A: If you have Kaspersky Security on your computer, you will need to add exceptions to your security software so it will not interfere with the LeapPad, LeapPad2, LeapPad3, LeapPad U…
