How do I edit or delete a child profile in LeapFrog Academy™?
Q: How do I edit or delete a child profile? A: You can edit or delete a child profile from Parent Settings: * Select the Parents button in the top-right corner of LeapFrog Academy™ * Select Parent Dashboard and enter your LeapFrog Academy™ password * On the Parent Dashboard screen, select Manage Child Pro…
My child's Learning Adventure in LeapFrog Academy™ isn't the right difficulty level. How can I change it?
Q: My child's Learning Adventure isn't the right difficulty level. How can I change it? A: You can change your child's Learning Adventure by going to the Parent Dashboard: * Select the Parents button in the top-right corner of LeapFrog Academy™. * Select Parent Dashboard and enter your LeapFrog Academy™ pas…
Can I reset my child's Learning Adventure in LeapFrog Academy™?
Q: Can I reset my child's Learning Adventure? A: Yes, you can restart your child's current Learning Adventure from the Parent Dashboard: * Select the Parents button in the top-right corner of LeapFrog Academy™ * Select Parent Dashboard and enter your LeapFrog Academy™ password * On the Parent Dashboa…
LeapFrog Academy™ supported browsers / devices
LeapFrog Academy™ is supported on the following platforms: Computers * Windows® PCs running Windows 7 or Windows 10 with the latest version of Chrome, Firefox, Microsoft Edge or Internet Explorer 11 browsers * Apple® computers running MacOS® 10.10 or higher with the latest version of Safari, Chrome or Firefox…
Why am I seeing a message that my LeapFrog Academy™ subscription has expired?
Q: Why am I seeing a message that my LeapFrog Academy™ subscription has expired? A: If you see a message that your LeapFrog Academy™ subscription has expired and you haven't canceled it, you may need to update your payment method: * Click the My Account link * Under Subscription & Billing, click the Restart S…
How do I change my email address or password for LeapFrog Academy™?
Q: How do I change my email address or password? A: To update your profile information: * Select the Parents button in the top right corner of LeapFrog Academy™ * Select Parent Dashboard and enter your LeapFrog Academy™ password * On the Parent Dashboard screen, select My Account from the top navigation * …
How do I switch from a 6- or 12-month LeapFrog Academy plan to a monthly plan?
If you have a 6- or 12-month subscription and would like to switch to a monthly plan, you can cancel your current plan and restart for a monthly plan. The change will take place at the end of your current billing period. You can manage your subscription settings in My Account: * Log in to LeapFrog Academy * Sele…
How often will I be billed for my LeapFrog Academy subscription?
Your billing cycle is determined by the date that you sign up as well as the subscription plan you select. * If you choose a monthly plan, you will be billed on the same day the following month. If that day does not exist in a given month, you will be billed on the last day of such month. For example, if you become…
What happens if I cancel my LeapFrog Academy subscription partway through my billing period?
If you cancel your subscription, you will continue to have access to LeapFrog Academy until the end of your current billing period. Please note: LeapFrog will not prorate, credit or provide partial payments for a subscription service canceled before the end of the current billing period.
How do I update my payment information for LeapFrog Academy™?
Q: How do I update my payment information? A: You can update your payment information in My Account: * Select the Parents button in the top right corner of LeapFrog Academy™ * Select Parent Dashboard and enter your LeapFrog Academy™ password * On the Parent Dashboard screen, select My Account from the top n…
