What do I do if I accidentally purchased an app that I already own?
We try to give a warning if you already own an application that is in your LeapFrog App Center shopping cart, but if you accidentally purchase an application that you already own, please contact our customer support team by clicking here . We cannot refund your money, but we can try to remedy the situation.
My TV is displaying a "No signal" error
First, verify the LeapTV console is powered on and is correctly connected to an HDMI port on your television. Your television remote should have a button labeled Input, Source , or TV/Video . Press this button to change inputs on your television until you see the LeapTV Home screen or LeapFrog logo on your televis…
How long does it take for a purchased app or video to download to my LeapTV console?
Game apps and videos for LeapTV can be purchased from the LeapFrog App Center, accessible by clicking the App Center tab at the top of this page. Provided your LeapTV console is powered on and has a Wi-Fi or Ethernet connection to the internet, your purchased content will begin downloading within 5 minutes of your p…
Imagicard Paw Patrol: To the Rescue - Helpful Hints
Q: What is the object of the game? A: The goal of the game is to drive around town, assist people who need help and earn all 34 mission badges. Q: How do I scan a card? A: When you see the live feed video image on your screen, place the requested card in full view. Hold your LeapPad for a moment until the…
How can I download micromods for my LeapPad Ultra games?
If you have turned Wireless ON and configured a Wi-Fi network, your device will download Micromods for the games you have played automatically on the first restart of the LeapPad Ultra after playing the game. If you experience any difficulty downloading micromods for a game you have played on the LeapPad Ultra, th…
Getting included content for LeapReader
Download the LeapFrog Connect Application for LeapReader at; it will walk you through the setup process for your LeapReader, including downloading your included content.
How can I change the time on the LeapBand?
The time on the LeapBand will automatically sync to your computer's time each time you sync to the LeapFrog Connect application. You may also manually change the time by starting at the LeapBand's home screen, then holding down the star button until the screen turns black with the digital time showing. Voice prom…
How do I remove apps from my LeapPad or Leapster Explorer to free up space?
If you want to add new content to your LeapPad or Leapster Explorer but you’re running out of space, remove some apps to make room. Here’s how: 1. With your LeapPad or Leapster Explorer connected, choose a player name on the LeapFrog Connect home screen to enter the device view. 2. Click the "On This LeapPad" …
LeapTV registration code "Unavailable"
On rare occasion, the LeapTV console may not receive a registration code from LeapFrog's servers during setup. If this happens, you may skip registration, complete setup, then finish registration in the LeapTV Parent Settings menu. During setup, after connecting to Wi-Fi you may see this screen: Followed by th…
Can't save name to Scout/Violet
Note: This FAQ refers to the original My Pal Scout/Violet that used a USB cord (rather than an audio jack) to connect to a computer. If your computer monitor resolution is set to 1024 X 768 or higher, the page should automatically resize if you close and then reopen the LeapFrog Connect application. If this doesn't…
