How do I factory reset my LeapPad tablet?
*For instructions on factory resetting your LeapPad Academy or Epic tablet, please see the following link: To factory reset your LeapPad Ultimate, LeapPad Platinum, LeapPad Ultra, LeapPad3, LeapPad2, LeapPad1, or LeapPad Junior: * Download and install the LeapFrog Connect Application on your computer. * O…
Blocking access to LeapSearch on LeapPad Platinum or LeapPad Ultimate
1. Power on the LeapPad 2. At the bottom of the "Sign In" screen, tap the icon of parents and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. This will bring you to the Parent Settings menu. 5. Tap the "Child Profiles" icon 6. Under yo…
How do I disable wireless access on LeapPad Platinum or LeapPad Ultimate?
1. Power on the LeapPad 2. At the bottom of the "Sign In/Welcome" screen, tap the icon of a parent and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. This will bring you to the Parent Settings menu. Tap the icon for Wireless Setup 5. Verify the …
LeapPad Ultra stuck on LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad Ultra while simultaneously holding down the Right D-Pad and Home buttons. 4. As you power up the LeapPad Ultra while holding do…
Adding a Removed App Back on LeapPad Ultra
If you are connecting the LeapPad Ultra to the computer via LeapFrog Connect: 1. Launch the LeapFrog Connect application 2. Power on and connect the LeapPad 3. Sign in to your LeapFrog parent account 4. Go to the "On This LeapPad" tab in LeapFrog Connect 5. You should see all your available apps here 6. Che…
LeapPad can't see my home Wi-Fi network
Note: the below screen shots are from the LeapPad Ultra. Steps are virtually identical on LeapPad3, LeapPad Platinum and LeapPad Ultimate, although the screens will look slightly different. If your home network is using a hidden SSID (SSID is the broadcast name of the Wi-Fi router), it will not appear on your LeapPa…
Forgot Parent Lock code on LeapPad
If you forgot the four digit parent lock code you set up for the LeapPad3, LeapPad Ultra, LeapPad Platinum, or LeapPad Ultimate you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on t…
Where can I find my LeapPad Ultra's wifi MAC address?
Depending on your wifi router's settings, you may need to enter the LeapPad's Ultra's Mac address to the router's filter in order to allow the LeapPad Ultra to connect to your router's network. The LeapPad Ultra's Mac address can be located with these steps: 1. Power on the LeapPad Ultra. 2. At the bottom of the "…
Where can I find my LeapPad Ultra's Wi-Fi MAC address?
Depending on your Wi-Fi router's settings, you may need to enter the LeapPad's Ultra's Mac address to the router's filter in order to allow the LeapPad Ultra to connect to your router's network. The LeapPad Ultra's Mac address can be located with these steps: 1. Power on the LeapPad Ultra. 2. At the bottom…
LeapPad will not completely power down, white dot remains on screen
During a normal shut down, the screen image on a LeapPad will reduce to a white dot, which will disappear in five to ten seconds. In rare circumstances, the white dot will not disappear and the LeapPad will not fully power down. If the LeapPad does not complete the shutdown process and the white dot remains on th…
