How do I prevent my child from clicking out of LeapFrog Academy™ and going to other sites?
Q: How do I prevent my child from clicking out of LeapFrog Academy™ and going to other sites? A: You can set LeapFrog Academy™ to be played full screen. To do this, tap on Parents and then select Full Screen.
Can I reset my child's Learning Adventure in LeapFrog Academy™?
Q: Can I reset my child's Learning Adventure? A: Yes, you can restart your child's current Learning Adventure from the Parent Dashboard: * Select the Parents button in the top-right corner of LeapFrog Academy™ * Select Parent Dashboard and enter your LeapFrog Academy™ password * On the Parent Dashboa…
How do I change my email address or password for LeapFrog Academy™?
Q: How do I change my email address or password? A: To update your profile information: * Select the Parents button in the top right corner of LeapFrog Academy™ * Select Parent Dashboard and enter your LeapFrog Academy™ password * On the Parent Dashboard screen, select My Account from the top navigation * …
How do I edit or delete a child profile in LeapFrog Academy™?
Q: How do I edit or delete a child profile? A: You can edit or delete a child profile from Parent Settings: * Select the Parents button in the top-right corner of LeapFrog Academy™ * Select Parent Dashboard and enter your LeapFrog Academy™ password * On the Parent Dashboard screen, select Manage Child Pro…
How do I set up a profile for another child in LeapFrog Academy™?
Q: How do I set up a profile for another child? A: You can create up to five child profiles from Parent Settings: * Select the Parents button in the top-right corner of LeapFrog Academy™ * Select Parent Dashboard and enter your LeapFrog Academy™ password * On the Parent Dashboard screen, select Manage Child…
I can't hear sound in LeapFrog Academy using Safari 12.
On Apple Mac computers using Safari 12, audio may be automatically disabled by the browser. To fix this, please follow these instructions: 1. In the Safari menu bar, select “Safari” then “Preferences” : 2. In the top bar, select “Websites”: 3. Under General, select “Auto-Play”: 4. Select the dropdown to the…
My child's Learning Adventure in LeapFrog Academy™ isn't the right difficulty level. How can I change it?
Q: My child's Learning Adventure isn't the right difficulty level. How can I change it? A: You can change your child's Learning Adventure by going to the Parent Dashboard: * Select the Parents button in the top-right corner of LeapFrog Academy™. * Select Parent Dashboard and enter your LeapFrog Academy™ pas…
How do I switch from a 6- or 12-month LeapFrog Academy plan to a monthly plan?
If you have a 6- or 12-month subscription and would like to switch to a monthly plan, you can cancel your current plan and restart for a monthly plan. The change will take place at the end of your current billing period. You can manage your subscription settings in My Account: * Log in to LeapFrog Academy * Sele…
How do I upgrade my LeapFrog Academy account?
If you have a monthly subscription and would like to upgrade to a yearly membership, you can do this at any time in the My Account section. If you choose to upgrade your account, the change will take place at the end of your current billing period, at which time you will be charged for the upgraded plan. To upgrade…
How often will I be billed for my LeapFrog Academy subscription?
Your billing cycle is determined by the date that you sign up as well as the subscription plan you select. * If you choose a monthly plan, you will be billed on the same day the following month. If that day does not exist in a given month, you will be billed on the last day of such month. For example, if you become…
