Error Message 23 on Mac
You should be able to correct the problem by deleting the LeapFrogConnect.pid file located at this location:
My TV is displaying a "No signal" error
First, verify the LeapTV console is powered on and is correctly connected to an HDMI port on your television. Your television remote should have a button labeled Input, Source , or TV/Video . Press this button to change inputs on your television until you see the LeapTV Home screen or LeapFrog logo on your televis…
What is the maximum distance my child can be from the TV?
For pointer and motion play, the pointer and motion detection is done by the LeapTV camera, not the controller or television screen. Your child should be no more than six (6) feet from the camera for motion or pointer play. For classic controller play, a Bluetooth connection between the controller and console is…
TV does not have an HDMI port
LeapTV should only be used with televisions that have an HDMI input, and the supplied HDMI cord should be used for the connection from the LeapTV console to your television.
I have an App Center Download Card. Where can I use it?
Your App Center Card is the ticket to downloading new and exciting eBooks, videos, apps and more in the LeapFrog App Center. To redeem a code in the LeapFrog App Center, click the “Redeem Now” button if accessing the App Center via our website or LeapFrog Connect, or tap the “Redeem Code” option if accessing the App…
Getting included content for LeapReader
Download the LeapFrog Connect Application for LeapReader at; it will walk you through the setup process for your LeapReader, including downloading your included content.
How do I set up Wi-Fi if I initially skipped Wi-Fi setup?
To set up or change your Wi-Fi settings, please follow these steps: 1. Power on the LeapTV console. 2. Use your television remote to select the proper input to display LeapTV on your television screen. 3. Use the LeapTV controller to navigate to the Parent Settings gear on the LeapTV Home page, then press the "A" …
How can I change the time on the LeapBand?
The time on the LeapBand will automatically sync to your computer's time each time you sync to the LeapFrog Connect application. You may also manually change the time by starting at the LeapBand's home screen, then holding down the star button until the screen turns black with the digital time showing. Voice prom…
LeapTV registration code "Unavailable"
On rare occasion, the LeapTV console may not receive a registration code from LeapFrog's servers during setup. If this happens, you may skip registration, complete setup, then finish registration in the LeapTV Parent Settings menu. During setup, after connecting to Wi-Fi you may see this screen: Followed by th…
Charging LeapReader is taking a long time
In general, it should take anywhere from 3-5 hours to fully charge your LeapReader via a USB cord connected to your computer or via the LeapFrog Adapter (wall charger - sold separately) accessory. However, if you are charging with a USB cord and your computer goes to sleep, the LeapReader will suspend charging until …
