On my iPad, I don’t hear sound on some games, videos or ebooks.
*Using Safari 12 browser on Mac OS? Click here for audio troubleshooting. Please try the following: * On your iPad, exit the LeapFrog Academy app * Open Control Center by swiping up from the bottom of your iPad screen * Check the bell icon (mute) shown below * If it is red, tap it to disable the mute funct…
Does the LeapPad Jr. have cartridge games?
The LeapPad Jr. does not accommodate cartridge games. To add more games, activities, and videos to the LeapPad Jr., you may visit the LeapFrog App Center by connecting the device to your computer using the LeapFrog Connect Application.
Can I add additional memory to the Tag Reader?
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. The memory on the Tag Reader is not expandable. To add more audio files once the memory is full, connect the Tag Reader to the LeapFrog Connect application to add and remove audio…
Tag Reader and LeapReader Junior/Tag Junior compatibility
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Q: Will my LeapReader Junior/Tag Junior work with Tag Reading system books? Will my Tag Reading system work with LeapReader Junior/Tag Junior books? A: The Tag Reading System…
How do I add music to my Crammer?
Note: The Crammer was last sold in 2009 and is no longer supported. The LeapFrog Connect software for this product is offered as-is First you will need to download the LeapFrog Connect Application for the Crammer device. The application can be found here: Once the application is downloaded, and installed you …
How do I reset my Crammer handheld?
Note: The Crammer was last sold in 2009 and is no longer supported. The LeapFrog Connect software for this product is offered as-is Warning: You should only reset your handheld as a last resort. Resetting will erase all of your player profile data and it might take a long time to sync all of the files back onto th…
Didj screen says "Download In Progress, Do Not Disconnect"
Note: The Didj was last sold in 2010 and is no longer supported. The LeapFrog Connect software for this product is offered as-is Q: My Didj has been connected to my computer for a long time but it still says on the screen "Download In Progress, Do Not Disconnect". A: Once you connect your Didj handheld to your …
What size SD card should I buy for my Leapster2?
Note: The Leapster2 was last sold in 2012 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. ** This question and answer is not applicable to Leapster2's that come with a built in SD card. Leapster2's with built in SD cards do not have an accessible SD card slot in the ba…
Tag Junior System Not Recognized - Updating the Driver - Windows Xp
With the LeapReader Jr/Tag Junior turned off, plug the LeapReader Jr/Tag Junior in to a USB port on the back of your computer. Does it automatically power on? If no, the device is defective; please contact customer support. If the device is powered on, click the Windows Start button and select "Run" In the search b…
LeapPad is not charging
If your LeapPad does not appear to charge when plugged into the wall adapter, you will first want to verify whether the issue is with the power adapter or the LeapPad. When plugged in and charging, the charging indicator light on the LeapPad should glow yellow/orange. On the LeapPad Platinum and LeapPad Ultra, th…
